E-commerce Administrator

Smdtechnologies; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An exciting opportunity awaits a driven individual looking to make their mark in the retail eCommerce sector. This dynamic role at a forward-thinking company involves supporting key account managers by handling administrative tasks, ensuring efficient order processing, and enhancing online product listings. As part of a vibrant team, you will play a crucial role in maintaining customer satisfaction and driving sales strategies. If you are tech-savvy, organized, and possess exceptional communication skills, this position offers a chance to grow your career in a fast-paced environment where your contributions will be valued and recognized.

Qualifications

• Strong communication skills are essential for effective collaboration.
• Proficiency in Excel for data analysis and reporting is required.

Responsibilities

• Assist with daily order processing to ensure timely delivery.
• Maintain sales records and update pricing for promotions.
• Support Key Account Managers in resolving customer complaints.

Skills

Exceptional communication skills

Proficient in Excel

Tech-savvy

Conflict resolution skills

Problem-solving

Organizational skills

Tools

CRM systems

Stock management systems

Job description

Are you a young, energetic, ambitious, excitable, driven and well-organised individual that is looking to establish a career in retail ecommerce?

SMD Technologies is seeking an experienced admin clerk, who is tech-savvy to join its eCommerce/Digital department.

The main purpose of this role is to free up the key account managers’ time and focus on admin, so that they can rather focus on sales strategies that develop and enhance buyer and product manager relationships, online product enrichments, and online promotions.

This position will report directly to the eCommerce Executive Key Accounts Manager & the Creative Director.

E-commerce Duties and Responsibilities

1. Assist ecommerce staff with the daily processing of orders ensuring maximum 2-day turn around for picking, packing and delivery. Includes the printing of orders, packing lists, loading lists and delivery waybills.
2. Send approved sales and purchase orders to warehouse for deliveries and follow up to ensure deliveries have been made.
3. Assist eCommerce Key Account Managers with resolving customer complaints in a timely and courteous fashion.
4. Maintain and update pricing as needed for promotions and specials.
5. Maintain sales records and files as per company and departmental policy.
6. Assist with improvements to online listings and identifying opportunities.
7. Follow up with returns regarding credits, replacements, and repairs.
8. Notify customers on the progress of their orders where applicable.
9. Manage stock and ensure forecasts are correct and stock on hand across relevant platforms, as well as advise which stock is end of life, so that the account managers can run relevant promotions.
10. Ensure correctly marked waybills and/or paperwork is sent to relevant stakeholders in time - where applicable.
11. Update stock files per account and send to buyers as per their request, daily and/or weekly.
12. Assist in the maintenance of relationships with all buyers and their assistants to ensure consistent communication.

Skills and Competencies:

1. Exceptional communication skills – written & verbal.
2. Proficient in Excel – Pivot Tables and Charts, V-Look Up, Data sorting and analysis.
3. Tech-savvy, with the ability to quickly learn how to use new CRM and Stock management systems as well as embrace new system developments.
4. Highly sociable, with excellent communication and conflict resolution skills.
5. Problem solver who demonstrates determination, grit, resourcefulness, and ownership in executing duties and solving problems.
6. Well-organised, disciplined, efficient, and data-driven.

Should at any point you not hear back from us within 3 weeks, please consider your application as unsuccessful.