Customer Services Clerk

Compass Medical Waste Services Recruitment; Durban; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading company in medical waste management is seeking a Customer Service Clerk to provide exceptional support to customers. The role involves handling enquiries, processing orders, and maintaining customer records. Ideal candidates will have strong communication skills and experience in a customer service environment.

Qualifications

• 1 - 2 years experience in a customer service/call centre environment.
• Matric and customer services diploma or relevant qualifications advantageous.
• Proficient in all MS applications.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Manage customer records and ensure data is up to date.
• Resolve customer complaints and issues effectively.

Skills

Communication

Problem-Solving

Education

Matric

Customer Services Diploma

Tools

SAP

MS Applications

Job description

Position Summary

The Customer Service Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.
  
  

Qualifications And Experience

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 - 2 Experience in a customer service/call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.