Service Technician – Drives & Soft-Starters

SFG Engineering; Boksburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading engineering company is seeking a Service Technician for Drives & Soft-Starters. The role involves providing technical support, performing repairs, and managing warranties. Candidates should have a Matric and relevant electrical qualifications, along with at least 3 years of experience in VSD and Soft Start services. Strong communication skills and a customer service orientation are essential, along with a willingness to travel extensively.

Qualifications

• Matric and relevant electrical qualification required.
• At least 3 years experience in VSD and Soft Start service.
• Proficiency in English and computer literacy.

Responsibilities

• Provide technical support for Drives & Automation business.
• Perform repairs and manage warranties.
• Compile reports for clients and maintain records.

Skills

Communication

Customer Service Orientation

Problem Solving

Technical Support

Education

Matric

N5 / T3 / S3 / S4 National Diploma in Electrical Engineering

Job description

Service Technician – Drives & Soft-Starters

• Permanent position
• Posted 2 months ago
• Applications have closed

SFG Engineering

Job requirements:

• Matric
• A recognized and relevant qualification (Electrician or technician + N5 / T3 / S3 / S4 National Diploma in Electrical Engineering Heavy Current / Light Current) or related experience
• At least 3 years of work experience specifically related to VSD and Soft Start service and repairs
• Experience in Control Systems, Process Engineering, Power Electronics, or Instrumentation is an advantage
• Computer literacy

Job responsibilities:

• Provide technical support for the Drives & Automation business
• Perform repairs and manage warranties
• Receive, analyze, and repair faulty units (Goods Returned Notes)
• Compile reports for clients and maintain proper records of repairs and returns
• Prepare and submit warranty claims
• Maintain records of all warranty claims
• Conduct modifications to switchgear when necessary
• Assist with drives spares stock control and warehousing
• Administer the service center, including maintaining ISO compliance and creating technical files
• Assist with customer quotations
• Create and update monthly technical reports
• Provide 24-hour technical support, including onsite support and troubleshooting
• Participate in site meetings and internal sales support
• Evaluate problems in specific applications and analyze schematic diagrams
• Attend to breakdowns or commissioning, which may require travel and overnight stays
• Commission and test panels at the company or with other Panel Builders

Specific requirements / additional information:

• Legal driver’s license
• Proficiency in English (reading, writing, speaking)
• Excellent communication skills, including formal presentations
• Ability to make independent decisions
• Customer service orientation with a sense of urgency
• Willingness to travel extensively, including overnight stays and cross-border support
• Hardworking, resourceful, ambitious, with good business acumen
• Availability to work beyond normal hours, including evenings, weekends, and holidays as needed
• Commitment to ongoing professional development