FRONT OFFICE MANAGER / DUTY MANAGER

JustTheJob.co.za; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic Front Office Manager / Duty Manager for their resort. This role is perfect for someone who thrives in a fast-paced environment and enjoys interacting with guests. You will oversee the Front Office team, ensuring that all operations run smoothly while maintaining high standards of service. If you possess strong leadership skills, are fluent in English and Afrikaans, and have experience in luxury hospitality, this is an exciting opportunity to advance your career in a vibrant setting. Join a team that values excellence and customer satisfaction, and make a significant impact in the hospitality industry.

Qualifications

• 5 years of supervisory experience in a luxury property is essential.
• Must be fluent in English and Afrikaans.

Responsibilities

• Manage Front Office staff and ensure adherence to standards.
• Act as Manager on Duty and handle complaints and issues.

Skills

Customer Service

Problem Solving

Multitasking

Communication Skills

Cash Control Procedures

Education

Relevant Tertiary Education

High School Diploma

General Education Degree

Tools

Opera Cloud

Microsoft Office Suite

Job description

FIRST RESORTS FIRST GROUP AND HOTEL MANAGEMENT

FRONT OFFICE MANAGER / DUTY MANAGER

La Cote d`Azur Timeshare Resort has a position available for a dynamic Front Office Manager / Duty Manager. If you are super confident, love people, friendly and outgoing, can work under pressure and multi-task and are prepared to work shifts, weekends and public holidays, this is the perfect career opportunity for you.

KEY RESPONSIBILITIES

• Manage and monitor activities of all staff in the Front Office Department, making sure they adhere to the standards of excellence required.
• Work closely with Accountant, Housekeeping and Maintenance Departments.
• Act as Manager on Duty for the resort, dealing with complaints, problem solving, disturbances, special requirements and any other issues that may arise.
• Control cash procedures, time keeping and schedules at all times.
• Monitor stock control and purchasing.

QUALIFICATIONS AND EXPERIENCE

• Relevant Tertiary Education, High School diploma, General Education Degree or international equivalent required.
• 5 years previous Front Office experience in supervisory / Management capacity in a luxury property required.
• English and Afrikaans language is mandatory and the ability to speak, read and write clearly.
• Must be able to listen to, read and / or write instructions, memos, short correspondences and messages.
• Extensive Opera Cloud experience a must.
• Microsoft Office Suite intermediate level essential.
• Must live in the Greater Margate / Port Shepstone area.

If you meet the above requirements, please email your C.V. to Mrs Petra Meyer at [emailprotected]. Closing date for applications: 31 July 2023. If you do not hear from us by 4th August 2023, consider your application unsuccessful.