Cluster Logistics Manager Gauteng North

The HEINEKEN Company; Pretoria; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in the beverage industry seeks a Depot Manager to oversee depot operations and ensure exceptional customer service in Gauteng. The role involves managing a cluster of depots, driving operational excellence, and fostering strong customer relationships. Candidates should have a Bachelor's degree in Logistics and over 8 years of experience in logistics management, demonstrating strong leadership and analytical skills.

Qualifications

• 8+ years in logistics management including depot management.
• Proven operational execution and customer service skills.
• Strong analytical and strategic thinking abilities.

Responsibilities

• Manage depot operations, inventory, transportation, and warehousing.
• Lead a cluster of depots ensuring operational excellence.
• Drive customer relationships and address needs promptly.

Skills

Operational execution excellence

Customer-centric mindset

Analytical skills

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree in Logistics

Supply Chain Management

Tools

LMS

TMS

WMS

Job description

We Go Places! How about you?
Immediate Superior: Zone Logistics Manager
Job Grade: 20
Location: Gauteng
Function: Supply Chain
Sub Function: Customer Service and Logistics
Type of Contract: Permanent
Reference Number: 137249
Closing Date: 31 May 2025

Purpose of the Job

• Responsible for managing a depot and leading a cluster of depots within a geographical area. This role requires strong operational execution and customer service capabilities, as well as the ability to lead and manage teams.
• Lead the operational relationship with customers within the cluster, driving customer and operational excellence. Collaborate with sales leadership, customer services, and supply chain to enable growth through operational excellence.
• Ensure the optimal balance of service and cost for the cluster, especially the compliance with agreed LTT and Allocation principles.
• Align internally with Customer Service, Primary Logistics, Sales, and Finance for identified customers within the cluster.
• Drive Cost-2-Serve and identify improvement opportunities with stakeholders and customers.
• Manage and promote communication and cross-functional collaboration with Sales and Finance.
• Execute external communication with customers, ensuring trustful relationships and customer satisfaction.
• Drive insights on Customer Profitability by ensuring Cost-2-Serve (C2S) visibility for the cluster.
• Foster strong relationships with key customers, sales, and supply management.
• Promote a customer-centric culture within the team and ensure cross-functional alignment.

Key Responsibilities

• Safety & Sustainability: Drive safety and sustainability within the cluster. Lead by example, implement reporting and follow-up, and promote safety culture.
• Ensure storage conditions meet HEINEKEN standards and minimize obsolescence.
• Manage Logistics Service Providers (LSP).
• Oversee daily depot operations, including inventory, transportation, and warehousing.
• Lead a cluster of depots, ensuring operational excellence and consistency.
• Drive operational execution to meet or exceed KPIs.
• Manage customer relationships within the geographical area, addressing needs and resolving issues promptly.
• Lead and develop depot managers and operational staff.
• Manage costs and identify savings opportunities.
• Ensure compliance with regulations, standards, and policies; manage risks.
• Collaborate with Sales Leadership and contribute to growth strategies, including leveraging TradeXpress/Secondary as customer touchpoints.
• Implement TPM methodology and drive continuous improvement teams.
• Manage returnable assets to improve circulation, reduce losses, and optimize site operations.
• Implement initiatives to improve cluster performance based on directives from the Zone Manager.

Job Requirements

Education

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.

Experience

• 8+ years in logistics management, including depot management and team leadership.
• Proven operational execution and customer service skills.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Excellent communication, collaboration, and interpersonal skills.
• Experience with LMS, TMS, and WMS systems.
• Knowledge of depot operations, transportation regulations, and inventory management best practices.

HEINEKEN Behaviours

Demonstrates behaviours aligned with the role:

• Deliver: Play to win, celebrate success, deliver results.
• Shape: Think consumer first, make courageous moves.
• Connect: Foster a culture of belonging, share and learn.
• Develop: Have honest conversations, embrace growth.

Functional Competencies (L1-L3)

• Operational execution excellence
• Customer-centric mindset
• Collaborative

Languages

Fluent in English

The company's employment equity plan and targets will be considered during recruitment. We encourage applications from people with disabilities. Applicants must be eligible to work in South Africa.