Branch External Sales And Service Advisor Obr

Wesbank; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Wesbank is seeking a Branch External Sales and Service Advisor to enhance customer experiences and achieve sales targets. The role involves providing financial solutions, promoting digital options, and building stakeholder relationships. Candidates should be proactive and customer-focused, with a commitment to quality service.

Qualifications

• Achieve sales targets aligned with performance scorecards.
• Maximize cross-selling opportunities.

Responsibilities

• Provide a positive customer experience by being helpful.
• Identify opportunities to increase sales revenue.
• Deliver customer service aligned with quality standards.

Skills

Customer Service

Sales

Problem Solving

Teamwork

Job description

Branch External Sales and Service Advisor OBR page is loaded

Apply at Soweto.

Full time.

Posted 2 days ago.

Application deadline: May 9 (17 hours left to apply).

Job Requisition ID: R.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.

Offer value-adding solutions within a dynamic environment, while adhering to policy and process.

Execute work in accordance with organisational values and ethics, complying with governance and standards; escalate issues for investigation and resolution.

Identify and escalate risks as part of routine work. Produce high-quality work by following standards and procedures, ensuring compliance. Use enhanced processes to maintain operational efficiencies. Deliver accurate work to ensure consistent results. Leverage knowledge and experience to develop solutions that improve service delivery and quality.

Adhere to quality standards, turnaround times, and company policies. Complete relevant administration, reporting, and information updates accurately and promptly. Achieve sales targets aligned with performance scorecards; manage pipeline and sales quality to maintain an acceptable cost of sales ratio. Identify opportunities to increase sales revenue and grow the client base while managing costs. Assist in retaining or signing unbanked customers to improve profitability. Maximize sales by offering packaged financial solutions. Maintain knowledge of all FirstRand approved products, application procedures, fulfillment processes, and timelines to meet sales targets. Maximize cross-selling opportunities. Promote adoption of digital and self-service options among clients. Contribute to teamwork and inclusivity. Use resources responsibly to achieve cost efficiencies. Meet financial targets and uphold service levels. Build and maintain stakeholder relationships. Deliver customer service aligned with quality standards.

Job Details

Note: Applications will not be accepted after the closing date. Please submit your application before May 9.

All appointments will adhere to FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this data will be kept confidential unless legally required to disclose.

Additional Information

Introduce yourself to our recruiters; we will contact you if there's a suitable role. If you have queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers with banking, insurance, savings, investment products, and digital solutions. Recognized globally, FNB has won awards including the Strongest Banking Brand in the World (Brand Finance Banking).

We offer opportunities to build a rewarding career and make a meaningful impact.