Training Assistant Manager

呐; Gqeberha; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in Gqeberha is seeking a Training Assistant Manager to oversee training processes for new hires and trainers. This role involves coaching, managing performance, and ensuring training adherence to client standards. The ideal candidate will have a strong background in training and development, with experience in leadership and data analysis. Join a dynamic team dedicated to enhancing employee skills and performance.

Qualifications

• 3-4 years of training experience preferred.
• 1-2 years of management experience required.

Responsibilities

• Manage performance of trainers and ensure successful graduation of trainees.
• Coordinate training logistics and produce training reports.
• Develop and maintain learning materials in collaboration with Instructional Designers.

Skills

Leadership

Data Analysis

Coaching

Change Management

Education

Occupationally Directed – Education, Training, and Development Practitioner

Virtual Training Certification

Tools

MS Office

MS Teams

Job description

Job Summary/Overview

The Training Assistant Manager is responsible for planning, facilitating, and managing the new hire, cross-training, and upskilling processes for agents at TPSA. This role primarily involves managing the performance of trainers under supervision. Senior Trainers may also conduct training sessions for new hires as needed.

The Training Assistant Manager provides, coordinates, analyzes, and consolidates all necessary training materials and performance data to ensure training is delivered timely and accurately, adhering to client requirements and company standards. Senior Trainers are expected to possess thorough knowledge of TPSA policies, procedures, and all client training requirements.

This role oversees the overall performance and graduation outcomes of both the new hire classes they train and those trained by trainers under their supervision. Responsibilities include evaluating trainer performance, providing coaching, development, and performance management to ensure successful graduation of all trainees.

Delivery and Assessments

• Facilitate training for various learners using theory and practical exercises, utilizing approved lesson plans and materials to meet instructional objectives. Administer assessments and provide feedback.
• Maintain expertise in instructional design, delivery techniques, technology trends, industry, and product knowledge. Keep updated on tools and product offerings of the business unit.
• Possess technical knowledge of business and client products, services, and solutions to design and deliver effective training. Maintain professional certification through ongoing training and development programs.
• Conduct training needs analysis to identify competency gaps related to technical expertise required by agents to meet client standards.
• Proactively perform needs analyses for new courses across all business lines on assigned accounts.
• Recommend business improvements to support learning programs.

Training Administration

• Coordinate all training logistics, including attendance confirmation, venue setup, reproduction of training aids, etc.
• Produce training reports as needed, maintain records, and ensure systems are updated and accurate.
• Design innovative report templates to improve training efficiency.

Course Development

• Collaborate with Instructional Designers and clients to develop and maintain learning materials for new and existing courses.
• Assist in designing courses, training aids, simulations, and assessments aligned with client requirements.
• Prepare course outlines and customize training and presentation materials as needed.
• Deliver Train the Trainer sessions for their courses.

People Management

• Coach, develop, and manage the performance of trainers under supervision.
• Ensure training and retention goals are met for trainers and classes.
• Manage processes related to training classes and trainers, including payroll, reporting, auditing, and terminations.

Communication

• Represent the training team in meetings with Operations and client contacts.
• Provide feedback to HR and Recruitment regarding skill set requirements and gaps in new hire agents.

Education & Specific Training

• UK BFSI Experience
• MS Teams
• Leadership & Development Training

Work Experience

• 3-4 years of training experience (advantageous)
• 1-2 years of management experience (essential)

Certifications

• Occupationally Directed – Education, Training, and Development Practitioner
• Virtual Training Certification

Knowledge, Skills, and Competencies

• MS Office
• Adult Learning Concepts
• Gamification
• L&D Best Practices
• Instructional Design
• Assessing Competence
• Data Analysis and Actionable Insights
• Change Management
• People Management
• Mentoring and Coaching
• Performance Management