Groups And Incentives Operations Consultant

Andbeyond; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Land Tour Coordinator to enhance guest experiences through meticulous planning and execution of land tour programs. In this dynamic role, you will support administrative functions, maintain relationships with partners, and ensure compliance with travel regulations. Your expertise in the tourism industry and strong organizational skills will be vital in delivering exceptional service and managing travel documentation. Join a passionate team committed to sustainability and community care, where your contributions will directly impact guest satisfaction and operational success.

Qualifications

• 4-5 years experience in inbound tour consulting.
• In-depth knowledge of tourism industry trends and customer expectations.
• Experience in crisis management and risk mitigation.

Responsibilities

• Coordinate land tour programs and manage travel files.
• Assist with on-site coordination and maintain relationships with partners.
• Handle client complaints and ensure compliance with travel restrictions.

Skills

Administrative Skills

Organizational Skills

Time Management

Communication Skills

Negotiation Skills

Crisis Management

Detail-oriented

Team Player

Tools

Excel

MS Office

Tourplan

Job description

Beyond - Land Tour Coordinator

At Beyond, our strength lies in our remarkable people who passionately dedicate themselves to delivering exceptional guest experiences, working tirelessly with a focus on sustainability and community care. Every '&Beyonder' significantly contributes to our success and global impact, regardless of their role.

We select '&Beyonders' carefully, as they are the backbone and future of our company.

Key Responsibilities:

1. Coordinate and execute land tour programs and events.
2. Support administrative preparation and management of travel files, ensuring effective operations and quality control.
3. Travel with groups and assist with on-site coordination as needed.
4. Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain profitability and margins aligned with &Beyond guidelines.
5. Provide proactive support to the Groups and Incentives team.
6. Maintain good relationships with partners and monitor service level adherence by suppliers.
7. Assist with account communication to ensure timely debt collection and report potential bad debts.
8. Keep all travel documentation and schedules accurate and up-to-date.
9. Ensure compliance with country travel restrictions during planning and execution.
10. Recommend improvements to enhance guest experiences and customer service.
11. Handle client and guest complaints promptly, forwarding to the appropriate managers.
12. Be on call for emergencies, alerting clients and managers as necessary.
13. Assist with special projects and other duties as assigned by management.

Knowledge & Qualifications:

• Minimum 4-5 years inbound tour consulting experience.
• In-depth knowledge of the tourism and travel industry, including current trends, destination management, and customer expectations.
• Strong understanding of terms, conditions, and markets in which &Beyond operates.
• Experience in crisis management, emergency response, and risk mitigation.

Skills & Personal Attributes:

• Excellent administrative, organizational, and time management skills.
• Ability to work under pressure and adapt to changing priorities.
• Strong communication and negotiation skills.
• Proficient in Excel, MS Office, and reservation systems like Tourplan.
• Detail-oriented, proactive, and service-focused.
• Team player with conflict resolution skills.
• Creative, persistent, and adaptable, with high energy and a positive attitude.

We reserve the right not to make an appointment.