Vehicle Buyer

Bluespec Holdings; Mbombela, Mpumalanga; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the vehicle industry is seeking a motivated individual to join their team. The role focuses on achieving profit targets through client negotiations and providing world-class customer service. Ideal candidates will possess strong negotiation skills and a commitment to maintaining high standards of customer interaction.

Qualifications

• Ability to follow up with clients and negotiate pricing.
• Experience in providing world-class customer service.
• Understanding of market trends in vehicle pricing.

Responsibilities

• Contribute to profit targets by negotiating deals and pricing.
• Ensure exceptional customer service and follow up with clients.
• Adhere to company policies and maintain accurate documentation.

Skills

Negotiation

Customer Service

Communication

Job description

1. Contribute to the achievement of profit targets.

• Follow up with clients when deals are accepted, negotiate pricing.
• Ensure understanding of the latest market trends to assist in vehicle pricing.
• Make appointments and continuously follow up with dealers, sales, and dealer agents to ensure leads are actioned.
• Stay up to date with vehicle brands and market prices.
• Ensure leads on Weelee online portal can purchase vehicles, then send them to Online or Auction teams.

2. Ensure world-class customer service at all customer interfaces.

• Build customer interest in services and products, providing personalized service of the highest level.
• Deal with clients empathetically, professionally, and respectfully.
• Make appointments, evaluate vehicles, and negotiate for the best prices.
• Communicate effectively, efficiently, and promptly via email/phone.
• Create or improve feedback procedures for clients.
• Respond to clients within the company standard TAT (24 hours) across all platforms.
• Perform ad-hoc functions such as processing customer accounts and filing documents.

3. Adhere to all company policies and procedures.

• Follow all processes and ensure documentation complies with company policies.
• Maintain accuracy in documentation; it is critical and non-negotiable.
• Comply with reasonable instructions from management.
• Report deviations and suspicious activities immediately.