Store Manager (Medium) - Clicks De Tyger

Clicks Group; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading company in the retail sector seeks a Store Manager to ensure efficient store operations and service excellence. The role involves driving sales, managing staff, and maintaining high standards of customer service while achieving compliance targets. Ideal candidates will have a strong retail background and proven managerial skills.

Qualifications

• Minimum 5 years' experience in a store management role.
• Extensive people management experience of a large and diverse workforce.

Responsibilities

• Drive and maximize sales, track daily targets.
• Manage operational activities including expenses and stock management.
• Ensure customer service excellence and drive loyalty.

Skills

Managerial skills

Problem-solving

Communication

Planning and organizing

Customer orientation

Education

Grade 12

B. Degree or Diploma in retail/finance management

Job description

Listing reference : click_Listing status : OnlineApply by : 11 May

Position Summary

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Parow

Contract : Permanent

Remuneration : Market Related

EE position : Yes

About Our Company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Description

Job Objectives :

• To ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans, and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store aligns with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management, and ongoing development to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and relevant labour model to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to efficiently, including weekly time and attendance and employee records submission to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty, and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DCs) to ensure business objectives are achieved and opportunities are maximized.
• To maintain awareness of customer trends, demographics, and needs, and monitor local competitors' activity to capitalize on opportunities.
• To drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams.
• To foster a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

Knowledge

• Sound understanding and application of financial management principles
• Strong retail / FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk, and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency-based interviewing

Skills

• Sound managerial skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies

• Essential: Leading and Supervising, Planning and Organising, Delivering Results and Meeting Customer Expectations
• Desirable: Entrepreneurial and Commercial Thinking, Deciding and Initiating Action, Working with People, Analyzing, Coping with Pressures and Setbacks

Experience

• Minimum 5 years' experience in a store management role within a retail / FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)