Customer Service Team Leader

Mcc Label; Gauteng; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a forward-thinking company that leads the industry in label manufacturing. This role offers the opportunity to provide exceptional administrative support to customers and internal teams, ensuring smooth order processing and communication. You will play a vital role in managing customer relationships and stock levels while contributing to a culture that values integrity and diversity. Work in a dynamic environment where your contributions will help shape the future of the business and make a positive impact on sustainability efforts.

Qualifications

• 2-5 years of sales administration experience required.
• Credible customer service experience is essential.

Responsibilities

• Provide professional administration service to customers and departments.
• Raise customer orders and manage stock levels effectively.
• Communicate schedules and order dates to sales teams.

Skills

Customer Service

Sales Administration

Communication

Order Management

Education

Matric Certificate

Diploma in Sales & Marketing / Logistics

Job description

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.

We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables, and home & personal care sectors.

Our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, making our labels a daily presence in many consumers' lives.

With manufacturing sites and over 12,000 employees, we are the Global #1 for prime labels.

Purpose of the role

To provide a courteous, prompt, and professional administration service to all customers and internal departments. To ensure all accounts are administered comprehensively.

The Role

• Communicate schedules and order dates to external sales teams and customers.
• Raise customer orders on the business system, handle repeat orders with amendments to artwork, and process through the appropriate procedures.
• Work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered onto the Business System, and invoiced.
• Receive customer requests for order amendments, confirm with production and purchasing, and notify senior management of any sales projection changes.
• Raise concession forms for customer trials when required, ensuring no trial proceeds without a purchase order or concession form.
• Forward all received information and documentation to the Technical Services Representative.
• Liaise with Sales / Key Account Managers to facilitate information transfer for new projects.
• Provide a communication channel between operations, external sales, and the customer.
• Assist the Technical Services Representative in communicating project statuses.
• Respond to all project actions within the defined timeline.
• Monitor the production schedule daily and advise customers of deliveries.
• Liaise with the Production Planner to ensure timely production and communicate progress to customers.
• Manage stock levels for stock customers, adhering to min / max programs.
• Issue accurate stock and production reports to customers promptly.
• Ensure proofs are delivered timely, with feedback directed to relevant departments, updating the Business System and uploading PDFs.
• Assist in delivering label profile drawings, line audit reports, and other pre-print services to customers.
• Refer costings or commercial issues to the Sales & Customer Services Manager for approval before dispatch.

Minimum requirements to succeed

• Matric Certificate
• Diploma in Sales & Marketing / Logistics
• Credible customer service experience
• 2-5 years of sales administration experience

Why Multi Color?

• Work in modern, innovative manufacturing facilities, challenging the status quo and transforming operations daily.
• Gain experience in a fast-paced environment with an ambitious team focused on results.
• Join a team that values integrity, passion, perseverance, creativity, and achievement, respecting diversity.
• Be part of a global organization that collaborates effectively and values customer relationships.
• Contribute to global sustainability efforts, making a positive impact for future generations.

Diversity & Inclusion

At MCC, we believe our diversity makes us stronger. We are committed to creating an inclusive environment where everyone feels valued and respected. We provide equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or background. We welcome applications from all genders, people with disabilities, LGBTQI+ community members, refugees, and those from diverse cultural and linguistic backgrounds.