Head : It Operations

Goldenrule; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

Join a leading financial organization in Gauteng as a Team Leader for IT Operations. You will lead technical teams to enhance service delivery, manage IT infrastructure, and implement best practices in ITSM and ITIL. This role requires strong leadership and a proactive approach to problem-solving, ensuring stability and security in IT operations. Collaborate with business units to provide exceptional service and drive continuous improvement in a dynamic environment.

Qualifications

• Leadership experience in IT Operations using ITIL and COBIT frameworks.
• Deep knowledge of ITSM delivery processes.
• Background in the financial industry.

Responsibilities

• Lead the team that provides infrastructure and ITSM services.
• Implement industry best practices in ITSM and ITIL standards.
• Manage cyber security strategy and operations.

Skills

Leadership

Analytical Thinking

Vendor Management

Negotiation Skills

Tools

AWS

Azure

Microsoft SQL

3PAR Storage

VEEAM

Job description

This is a unique opportunity to join a financial organization that continually delivers excellent results and growth, surpassing all competitors in the market.

Become part of a team working on key projects in the company, in partnership with business stakeholders, to deliver great value and make a real impact on the company's success story.

Lead the team that provides infrastructure and ITSM services.

An individual who can lead technical teams to deliver stability, security, scalability, and simplicity in IT infrastructure and operations will excel in our environment.

Responsibilities :

Focus on service and stability.

Build a center of excellence for service management.

Deliver a systemic view of problems to focus on key risks.

Collaborate with business units to provide excellent service to clients, advisers, and the business.

Implement industry best practices in ITSM and ITIL standards.

Improve communication and turnaround times with stakeholders.

Develop services and skills for future cloud environments.

Manage cyber security strategy and operations.

Oversee capacity and risk management of environments.

Design and oversee infrastructure architecture.

Manage disaster recovery planning and execution.

Behaviors :

Build and maintain relationships with key internal stakeholders.

Continuously learn and update industry knowledge and skills.

Demonstrate creative visualization, critical thinking, and reasoning skills, thinking outside the box.

Coordinate collaboratively and manage time effectively.

Be proactive and take initiative.

Work well under pressure while maintaining high-quality standards.

Analyze problems and provide solutions that add value to business outcomes.

Work effectively in a team, sharing knowledge and helping others grow.

Understand the reasons behind delivery to ensure the right solutions are provided.

Strive for continuous learning and improvement.

Experience and Skills :

Leadership experience in IT Operations using ITIL and COBIT frameworks.

Deep knowledge of ITSM delivery processes.

Background in the financial industry.

Understanding of Microsoft licensing (OS / SQL).

Knowledge of Enterprise Architecture.

Familiarity with AWS and Azure cloud services.

Expertise in information security and cyber security management.

Vendor management and negotiation skills.

Knowledge of firewall and network technologies.

Experience with VEEAM management.

Understanding of 3PAR storage environments.