Customer Experience Agent (Maternity Cover contract)

Pargo; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing logistics company in Cape Town is seeking a Customer Experience Agent to enhance customer satisfaction. The role involves handling inquiries, resolving complaints, and supporting operations. Ideal candidates are detail-oriented and energetic, with a strong customer service background. Join a dynamic team and enjoy valuable learning opportunities and competitive remuneration.

Benefits

Valuable learning opportunities

Competitive remuneration

Encouragement of initiative

Fun team activities

Qualifications

• Experience in a customer support environment.
• Ability to efficiently execute tasks.

Responsibilities

• Respond promptly to customer inquiries.
• Resolve customer complaints and ensure satisfaction.
• Maintain records of customer interactions.

Skills

Detail-oriented

Energetic

Calm under pressure

Education

National Senior Certificate (Gr 12)

Tools

CRM software

Google Sheets

Job description

We’re hiring! We’re looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery landscape in South Africa.

The Role

You will be part of the Customer Experience team, the first line of communication in and out of the company. Your role as a customer experience agent at Pargo is to support the Customer Experience team, assist with client queries from various communication channels, and support the operations team in following up on partners' or customers' parcels.

Your responsibilities:

1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Respond promptly to customer inquiries.
3. Communicate with customers through various channels.
4. Acknowledge and resolve customer complaints.
5. Know our products inside and out to answer questions effectively.
6. Keep records of customer interactions, transactions, comments, and complaints.
7. Communicate and coordinate with colleagues as necessary.
8. Provide feedback on the efficiency of the customer service process.
9. Ensure customer satisfaction and provide professional customer support.

Requirements

We are looking for someone who aligns with our values and approach. The ideal candidate is detail-oriented, energetic, and capable of executing tasks efficiently, with the following requirements:

1. National Senior Certificate (Gr 12) or equivalent.
2. Ability to stay calm when customers are stressed or upset.
3. Comfortable using computers, CRM software, and office tools like Google Sheets.
4. Experience working in a customer support environment.

Our Approach

Our vision is to create access for anyone in Africa. We aim to:

1. Take action
2. Execute exceptionally
3. Embrace change
4. Be transparent
5. Prioritize our customers
6. Dream BIG

Benefits

Join our young, dynamic team and enjoy benefits such as:

1. Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit.
2. Insights into the operations of a high-growth, innovative startup.
3. Competitive remuneration.
4. Encouragement of initiative and innovation.
5. Opportunities for self-growth.
6. Fun activities like action cricket, pub quizzes, and runs with the team.

About Pargo

Pargo is a smart logistics company based in Cape Town, making last-mile distribution more accessible, affordable, and convenient through our network of tech-enabled pickup points. Founded in 2015, we have one of the country’s largest networks with over 4,000 pickup points nationwide. Our mission is to create access for anyone in Africa and to enable ecommerce growth across the continent.