Sales Marketing Manager

Village n Life; Wes-Kaap; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the hospitality sector seeks a Sales and Marketing professional to develop and execute programs for hotels, resorts, and spas. This role involves managing marketing campaigns, optimizing web presence, and enhancing customer relations. Ideal candidates will have a Matric Certificate, relevant experience, and strong communication skills.

Qualifications

• 2-3 years in a similar role.
• 5+ years of MICE Sales experience.
• 5+ years of B2C sales experience.

Responsibilities

• Develop and execute sales and marketing programs.
• Manage and optimize the website.
• Provide excellent customer service and communication.

Skills

Communication

Analytical Thinking

Relationship Building

Client Focus

Education

Matric Certificate

Qualification in Sales and Marketing or Hospitality and Tourism

Tools

Microsoft Office

Opera or other property management systems

Job description

SUMMARY

Develop and execute sales and marketing programs for The Hotels, Resorts, and Spa's, focused on generating leads, website traffic, direct inquiries, and emails. Monitor and provide feedback on sales and marketing campaigns. Manage and optimize the website.

MINIMUM REQUIREMENTS

QUALIFICATIONS: Matric Certificate. Qualification in Sales and Marketing or Hospitality and Tourism is preferred but not essential.

EXPERIENCE:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with Opera or other property management systems is advantageous
• Experience in sales to maximize revenue
• 2-3 years in a similar role
• Develop and implement new sales initiatives, strategies, and programs
• 5+ years of MICE Sales experience
• 5+ years of B2C sales experience

COMPETENCIES:

• Communication: Interactive communication, Listening, Probing, Comprehension, Client focus
• Cognition/Thinking: Business perspective, Analysis, Reasoning, Creativity, Continuous learning
• Personal Effectiveness: Achievement orientation, Self-management, Stress tolerance
• Interaction with Others: Relationship building, Teamwork, Public speaking, Collaboration with third-party sales organizations

DUTIES AND RESPONSIBILITIES

Product Knowledge

• Maintain comprehensive knowledge of all properties, policies, sub-brands, and special rates

Customer Relations

• Provide excellent customer service and communication
• Adopt a proactive approach to customer inquiries
• Understand customer profiles and target marketing efforts
• Promote products and services effectively
• Build relationships with key accounts for mutual growth

Marketing

• Develop and implement marketing and advertising campaigns
• Manage and update websites regularly
• Participate in trade shows and promotional events
• Coordinate with creative agencies
• Manage promotional materials and campaigns across various channels
• Analyze sales data and market trends
• Promote memberships and facilities

Hotel, Resort, and Spa Specific

• Establish annual events calendar
• Respond to guest reviews professionally
• Manage social media for the VNL brand
• Conduct site inspections

Presence during key events/functions is expected. Duties may evolve with business needs.

REVIEW CRITERIA:

• Appearance, product knowledge, communication skills, report accuracy, deadline adherence