Cleaning Manager

Tsebo Solutions; Gqeberha; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dedicated Site Manager to oversee operations and ensure exceptional service delivery. This role involves managing client relationships, coordinating staff, and maintaining compliance with health and safety regulations. The ideal candidate will have extensive restaurant management experience, strong leadership skills, and a commitment to excellence. Join a dynamic team where your contributions will directly impact service quality and client satisfaction. If you're passionate about leading a team and enhancing operational efficiency, this opportunity is perfect for you.

Qualifications

• Proven management experience in a restaurant or similar environment.
• Strong leadership skills with a focus on customer satisfaction.

Responsibilities

• Manage site operations and ensure high service standards.
• Coordinate with HR for staff management and compliance.
• Oversee financial aspects and identify business opportunities.

Skills

Restaurant Experience

Customer Service

Employee Evaluation

Management Experience

Math

Employment & Labor Law

Sanitation

Leadership Experience

P&L Management

Mentoring

Supervising Experience

Restaurant Management

Job description

Duties & Responsibilities

• Take full responsibility and manage your site effectively.
• Respond promptly and proactively to client requests.
• Allocate contract resources efficiently to maximize cleaning output, adhering to SLA requirements.
• Manage output-based contracts efficiently.
• Work with HR to proactively manage a pool of trained relief staff to prevent service disruptions.
• Ensure work schedules and job cards are in place and relevant to the site.
• Maintain high service standards through regular inspections.
• Manage unit closures by providing proper service until the last trading day and complete related processes within the closing month.
• Retain contracts by maintaining excellent service, mitigating cancellation risks, and building strong client relationships.
• Ensure staff are correctly dressed with name badges, upholding the company's image.
• Adhere strictly to cleaning methodologies, company policies, quality programs, and legislation.
• Perform monthly asset checks, ensuring equipment is maintained, repaired, and serviced as needed.
• Use and update electronic tools provided by the company effectively.
• Schedule and conduct regular training for staff to enhance their skills and performance.
• Maintain unit files and notice boards as per company policy.

Communication :

• Hold regular client meetings and obtain sign-off on unit visit checklists.
• Respond promptly to client and management requests.
• Complete monthly client-specific records, including hygiene reports, inspections, and surveys.
• Communicate company information effectively to staff.
• Keep management informed of relevant contract issues.

Labour Management :

• Coordinate with HR to allocate staff according to policies.
• Complete and submit timesheets timely.
• Manage daily HR and industrial relations issues, adhering to disciplinary procedures.
• Participate in CCMA cases and union meetings if required.
• Conduct performance appraisals, identify development needs, and organize training.
• Ensure staff compliance with company rules.

Health and Safety :

• Ensure compliance with Occupational Health and Safety requirements specific to each site, in line with policies and legislation.

Unit Finances :

• Manage leave liabilities and plans.
• Identify opportunities for additional business and one-off cleaning jobs.
• Authorize and bill rechargeable and overtime work promptly.
• Ensure debt collection aligns with contractual agreements.
• Obtain approval for capital expenditures and repairs before ordering.
• Order chemicals and consumables within the monthly budget.

General :

• Maintain high morale and motivation among staff.
• Attend meetings and training sessions.
• Implement initiatives set by clients or management, supporting functions like Quality, Procurement, Training, or HR.
• Represent the TCS brand professionally at all times.
• Comply with statutory and legal requirements.
• Stay updated on company policies and procedures.
• Perform ad hoc duties as required.

Required Experience : Manager

Key Skills : Restaurant Experience, Customer Service, Employee Evaluation, Management Experience, Math, Employment & Labor Law, Sanitation, Leadership Experience, P&L Management, Mentoring, Supervising Experience, Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1