Field Account Manager

About the Business

LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/

About our Team

An inside sales position within the Africa direct sales team, responsible for Account Relationship and Retention for LexisNexis Risk Solutions products and solutions across the EMEA territory (Africa Team).

About the Role

This role will be responsible for supporting renewals through proactive engagement with the Account and identifying upsell and cross-sell opportunities of existing clients. The role will also require close collaboration with the rest of the regional sales team to maximize revenue opportunities.

Responsibilities:

• Establishing and maintaining Client Base/Relationships through regular client interactions, including, but not limited to, meetings, responding to client's requests and feedback in a timely manner.
• Working alongside other Key and Strategic Account Managers to assist with various queries: products usage, renewals and renewal-related questions, documentation, and other administrative tasks.
• Retaining and growing key services within the existing customer base.
• Owning the value proposition positioning statement and use cases for the assigned portfolio and territory to help customers recognize value and differentiate from alternatives.
• Collaborating with other stakeholder departments to ensure an integrated approach to customer care and to meet market needs.
• Preparing and maintaining an effective portfolio management plan; documenting key goals for individual customers in relation to sales, marketing, and customer service activities to meet strategic financial and business targets.
• Keeping up to date with market and competitive developments, such as major regulatory changes and new product offerings.

Requirements:

• BS/BA or equivalent is desirable.
• 1-3 years account management experience, preferably within the financial sectors/markets.
• Strong organizational, time management, and communication skills.
• Understanding of the professional research process and the ability to quickly develop an in-depth understanding of LexisNexis Risk Solutions products and solutions and how they apply to customer needs.
• Demonstrated outstanding networking capabilities, business maturity, and technical knowledge.
• Able to work as part of a team, accomplishing mutual team goals.
• SalesForce knowledge is a plus.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.

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