Client Services Manager

Bay Recruitment; Gqeberha; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead a team and manage client relationships in a fast-paced environment. This role emphasizes strong sales and management skills, requiring a proactive approach to client queries and team dynamics. With a focus on service delivery excellence, the ideal candidate will thrive under pressure while maintaining attention to detail and effective communication. If you have a passion for client service and a proven track record in sales, this opportunity offers a platform to make a significant impact in the industry.

Qualifications

• 5 to 10 years of strong sales and management experience.
• Professional working proficiency in English and Afrikaans is advantageous.

Responsibilities

• Manage client queries and uphold correspondence standards.
• Lead a team of Client Liaisons and perform administrative functions.

Skills

Sales Experience

Management Experience

Time Management

Problem-Solving Skills

Client Relationship Skills

Communication Etiquette

Bilingual Proficiency

Education

Certificate

Tools

MS Office

Job description

Your Role:

• Upholding a high correspondence standard with South African clients both on email, telephonically, and in person.
• Manage a team of Client Liaisons.
• Dealing with client queries.
• Follow Standard Operating Procedures.
• Logging and updating information on demand.
• Discuss and assist clients with order particulars.
• Perform general administrative functions.
• Attend shows to market the company and products.

To thrive in this role you need:

• Strong and extensive sales experience.
• Management experience.
• Good time management skills.
• Ability to function well under high pressure.
• Task/goal-driven attitude.
• Professional working proficiency in the English language.
• Positive attitude and attention to detail.
• Good communication etiquette and client relationship skills.
• Problem-solving skills.
• Use of own initiative.
• Ability to work well in a team.
• Age between 35-45 years.
• Valid driver's license and own vehicle.
• Computer literacy (MS Office).

Advantageous:

• Knowledge of wildlife and the hunting industry.
• Customer service experience.
• Professional working proficiency in Afrikaans.

Desired Skills:

• Strong sales experience.
• Experience managing a team.
• Client service skills.
• Strong communication skills.
• Bilingual proficiency.
• Relationship management and building skills.
• Good time management.
• Problem solving and decision-making skills.
• Service delivery excellence.

Desired Work Experience:

• 5 to 10 years.

Desired Qualification Level:

• Certificate.