Reception Administrator

Mediclinic International; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare provider in Johannesburg is seeking a dedicated professional to assist patients with admissions and discharges. The role involves ensuring compliance with procedures to mitigate operational and financial risks while delivering exceptional service. Candidates should possess a Grade 12 qualification and ideally have experience in a private healthcare setting.

Qualifications

• Essential: Grade 12 or equivalent.
• Desired: Reception administration experience; experience in a private healthcare facility.

Responsibilities

• Ensure admissions are captured and processed according to procedure.
• Identify and prevent financial risks by adhering to policies.
• Ensure an effective discharge process as per the Patient Administration Manual.

Skills

Knowledge of admission processes

Familiarity with Debtpack Enquiry application

Understanding of anatomy and medical terminology

Proficiency with patient admin programmes

Knowledge of Patient Administration policies

Experience with hospital switchboard systems

Knowledge of medical aid schemes

Understanding of ICD and CPT coding

Familiarity with Workmans Compensation Act processes

Ability to identify financial risks

Education

Grade 12 or equivalent

Job description

Job Details

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Wits Donald Gordon Med Centre | Parktown, Johannesburg | South Africa

Closing date : 21 / 05 /

Number of positions : 1

Reference number :

Workplace Type : On-site

Employment Type : Permanent

Important Note

If you are an internal employee on a fixed-term contract, please apply using an external candidate profile instead of your employee profile.

Main Purpose of the Job

To assist patients with all aspects of admissions and discharges professionally, preventing operational and financial risks to the organization and exceeding client expectations.

Key Responsibilities

1. Ensure admissions (including pre-admissions and bookings) are captured and processed according to procedure.
2. Identify and prevent financial risks by adhering to policies and procedures.
3. Ensure an effective discharge process as per the Patient Administration Manual.

Minimum Requirements

Education

• Essential: Grade 12 or equivalent.

Experience

• Desired: Reception administration experience; experience in a private healthcare facility.

Skills and Knowledge

• Familiarity with Debtpack Enquiry application, including checking outstanding amounts and blacklisted patients.
• Knowledge of admission, bed functions, and discharge processes.
• Understanding of anatomy and medical terminology.
• Experience with hospital switchboard systems.
• Knowledge of Patient Administration policies and procedures (e.g., confidentiality, cash handling, blacklisted patients, bed overrides).
• Proficiency with patient admin programmes on the AS system.
• Understanding of ICD and CPT coding.
• Knowledge of medical aid schemes and the private healthcare environment.
• Familiarity with Workmans Compensation Act (WCA) processes, procedures, and policies.
• Ability to identify possible financial risks, such as handling blacklisted patients and patient valuables.

Additional Information

All applicants will be considered, with preference given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, including internal applicants/employees meeting the minimum requirements.

Note : If you are an internal employee on a fixed-term contract, please apply using an external candidate profile rather than your employee profile. Become part of our Talent Community, and we will contact you when relevant openings that match your skills, interests, and experience become available.