General Manager of NURA Screening Preventative Centre

InUversal Group; Wes-Kaap; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading healthcare organization seeks a General Manager for the NURA Preventative Screening Centre. The role involves strategic leadership, operational management, and ensuring high-quality customer care. The ideal candidate will have extensive experience in healthcare management and strong interpersonal skills.

Qualifications

• 10+ years of experience in a management role.
• Strong experience in healthcare management or hospital administration.

Responsibilities

• Provide leadership and manage daily operations of the Centre.
• Drive commercial performance against established KPIs.
• Manage and motivate the operational team.

Skills

Leadership

Communication

Interpersonal Skills

Problem Solving

Decision Making

Job description

General Manager of NURA Screening Preventative Centre

The General Manager of NURA Preventative Screening Centre (“the Centre”) is responsible for providing leadership, strategic direction and overarching management of the daily operations of the Centre.

Key competencies for this role include leadership, excellent communication skills, exceptional inter-personal skills and a thorough understanding of business processes.

This role ensures high-quality customer care, effective resource management, staff supervision, and regulatory compliance. Moreover, the GM is required to be keenly focused on continuous improvement of operational efficiency, staff well-being and business development.

The GM is responsible for a smooth and efficient workflow between key stakeholders including partner service providers, staff and customers.

The GM is also responsible for executing on strategic initiatives as set out by the NURA Board of Directors.

2.Duties and Responsibilities:

·Provide visible leadership, direction and an understanding of the overall business processes and operational levers

·Encourage and maintain an open and participative culture, fostering a supportive environment for staff and service providers; developing a cohesive team across the Centre

·Manage and motivate the operational team by promoting an open learning environment and encouraging acceptance to change for the sake of improvement and best practice

·Develop and maintain an effective communication plan to ensure that staff are engaged with the vision for the NURA Centre

·Manage direct reports effectively, delegating appropriately and holding them accountable for the delivery of specific objectives and targets

·Maximise the performance and potential of direct reports through regular performance coaching and review, reflective practice and ensuring they meet the required standards in their current job and develop their skills and knowledge

·Work closely with members of the NURA Board to deliver the successful implementation of key strategic initiatives

·Contribute in management meetings in an innovative and participative manner

·Responsible for implementing and upholding the established Health and Safety/Risk Management Plan incorporating the concepts of risk minimisation and continuous improvement, and ensures that all staff abides by these and are trained as appropriate

2.2 Commercial

·Drive the commercial performance of the NURA Preventative Screening Centre against established KPIs

·Input to, monitor and manage budgets

·Evaluate monthly financial data, and submit reports as per established reporting requirements

·Promote and market the Centre to customers, current and potential, and external professionals

·Responsible for developing, monitoring and reviewing operating policies and procedures to deliver operational excellence, efficiencies and savings

·Good understanding of research methods and data analysis techniques

2.3 Staff Management

·Recruits, appoints, retains and promotes the most appropriately qualified and experienced staff in conjunction with established NURA HR guidelines

·Build a pipeline of talent and succession planning that will sustain the performance and growth of the NURA Centre

·Responsible for induction training of new staff and developing the knowledge and skills of existing staff in line with NURA and personal objectives

·Reviews the performance and competence of staff through annual appraisal, identifying training needs and arranging for its provision in conjunction with established NURA HR guidelines

·Ensures all staff in the team conducts themselves in a professional manner, are well presented and responsible for their discipline in accordance with Company policy

·Schedule staff and manage leave to ensure adequate coverage

·Monitors staff turnover on a regular basis identifying reasons for employees leaving and developing strategies to address if required

·Assist with the managing of investigations, grievance and disciplinary procedures as part of the management team

2.4 Customer Service

·Manage the consistent delivery of customer expectations in all aspects of the customer experience, and instil a culture of excellent customer service throughout the Centre

·Manages complaints in a time sensitive manner in accordance with Company policy

·Utilises feedback from customer questionnaires and reports to improve the customer experience

3.Qualifications:

·10+ years of experience in a management role

·Strong experience in healthcare management or hospital administration

·Strong hospitality experience

·Strong leadership and interpersonal skills

·Excellent problem-solving and decision-making abilities

• Reporting Line: Board of directors of NURA

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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