Returns & Repairs Supervisor (Montague Gardens)

Decofurn Furniture; Cape Town; On-site; ZAR 240 000 - 360 000; Full time

Job summary

A leading company in Cape Town is seeking a Returns & Repairs Supervisor to oversee the repair and processing of damaged and returned inventory. The role includes managing a team, ensuring quality standards, and maintaining accurate records. Ideal candidates will have extensive experience in retail, repairs, and warehouse operations, along with strong leadership skills. This position offers an opportunity to contribute to operational excellence and team success in a dynamic environment.

Qualifications

• Minimum 3 years retail/returns/warehouse experience.
• Minimum 3 years furniture repair/handyman experience.
• Minimum 3 years supervisory experience.

Responsibilities

• Oversee receiving and processing of damaged or returned stock.
• Manage repairs workflow from assessment to final inspection.
• Coordinate preparation of items for resale, clearance, or disposal.

Skills

Planning

Team Supervision

Quality Control

Problem Solving

Education

Grade 12 or equivalent

Tools

Word

Outlook

Google Sheets

Excel

Job description

Job title : Returns & Repairs Supervisor (Montague Gardens)

Job Location : Western Cape, Cape TownDeadline : June 15, 2025Quick Recommended Links

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About The Job

• As the Repairs & Returns Supervisor, you will take responsibility for overseeing the repair and processing of damaged, defective, and returned inventory. This includes supervising the repair team, managing reporting and records, maintaining quality standards, and ensuring that all repair activities align with company procedures and safety regulations.
  
  

Responsibilities

• Oversee the receiving and processing of damaged or returned stock
• Manage the repairs workflow, from assessment to final inspection
• Ensure accurate record keeping and reporting on job cards and control documents
• Coordinate the preparation of items for resale, clearance, or disposal
• Maintain stock of spare parts and ensure their proper storage and dispatch
• Supervise a team, plan daily tasks, and monitor performance
• Uphold cleanliness, safety, and tool/equipment management in the repairs area
• Collaborate with inventory, dispatch, and finance teams on operational requirements
  
  

Qualifications

• Grade 12 or equivalent
• Retail/returns/warehouse experience (Minimum 3 years)
• Furniture Repair/Handyman experience (Minimum 3 years)
• Supervisory experience (Minimum 3 years)
• Computer literate – Word, Outlook, Google Sheets & Excel
• Proven experience in warehouse, repairs, or inventory operations
• Strong planning, team supervision, and quality control skills
• Knowledge of health and safety procedures in a warehouse environment
• High attention to detail and accuracy in reporting
• Hands-on, proactive approach with the ability to solve problems independently
• Ability to work under pressure and meet operational deadlines
• Store Keeping/Procurement jobs