It Operations Manager - M2

Sandvik Group; Gauteng; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a strategic IT leader to drive IT governance and service delivery across Sub-Sahara Africa. This pivotal role involves developing and aligning IT strategies with global initiatives, ensuring compliance with IT policies, and managing relationships with key stakeholders. The ideal candidate will have a strong background in IT service management, budget oversight, and people management. Join a dynamic team in an international environment that values diversity and offers opportunities for professional growth. If you are passionate about leveraging technology to enhance business operations, this is the perfect opportunity for you.

Qualifications

• 10 years of experience in IT service delivery and management.
• Experience in managing customer and supplier relations in a global company.

Responsibilities

• Develop and implement the Country IT strategic plan.
• Manage recruitment, performance, and development of subordinates.
• Monitor and control the annual budget forecasts.

Skills

IT Service Delivery

Budget Management

People Management

IT Governance

IT Security

Education

Degree in Information Technology

Postgraduate Qualification

Tools

Windows Platforms

Job description

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service, and technical solutions for the mining and construction industries.

Applications include rock drilling, rock cutting, loading, hauling, tunnelling, and quarrying.

The focus lies on bringing value to customers through high-performing products that increase productivity and safety, as well as providing services and flexible maintenance programs that extend uptime and reduce costs.

The Role

1. Strategic Planning: Participate in contributing to the Global IT Strategy. Develop the Country IT strategic plan, ensuring alignment with the overarching Global IT Strategy. Develop site plans to implement the Country IT strategic plan. Ensure alignment between Sandvik's Global and Business Area's IT standards and strategies with country IT requirements. Communicate the Global IT strategy and Country IT and site strategies to the country business leadership. Develop and/or review local IT policies and procedures for Sub-Sahara Africa and ensure alignment with Global policies. Manage and monitor the reliability and performance of the IT systems. Manage the proper life cycle of all IT systems. Oversee all major business change initiatives pertaining to IT, ensuring alignment with Global initiatives and standards. Accountable for IT demands, authorized IT projects, and enhancements of specific applications/infrastructure. Develop and maintain solid relationships with Sandvik business stakeholders in Sub-Sahara Africa. Oversee the management of relationships with key IT suppliers to ensure service level agreements are adhered to, and attend to escalated issues. Escalate issues within Group IT according to policy.
2. IT Governance and Security: Monitor and enforce IT compliance from a local perspective, ensuring alignment with Global IT policies and processes. Monitor adherence to IT Security policies and procedures. Manage participation in local and global internal and external audits and ensure compliance.
3. Effective Budget Management: Determine and compile annual budget forecasts for approval. Monitor and control the budget, producing quarterly review reports. Approve expenses and ensure alignment with the approved budget. Identify cost-saving initiatives to maximize profitability.
4. People Management: Manage recruitment, performance, development, and relations of subordinates. Identify learning opportunities and implement talent management and succession planning frameworks.

Your Profile

• Degree in Information Technology or equivalent experience. Postgraduate qualification is advantageous.
• 10 years of experience in IT service delivery and management, with at least 5 years in a management role.
• Experience in a global company and managing customer and supplier relations is advantageous.
• Knowledge of IT business processes, infrastructure operations (especially on Windows platforms), people management, and budget management.

Please note that if you do not receive a response within 14 days, your application has been unsuccessful. We thank you for your interest.

In line with our EE Plan, HDSA candidates will be given first preference. Candidates must be physically and medically fit to work in a mining environment, including meeting vaccination requirements. Attach vaccination certificate to your application.

We offer an interesting role in an international environment, with opportunities for professional development. At Sandvik, we believe diversity enhances our workplace and business.