Key Accounts Manager: Rent a Car (Isando) - FTC 36 Months

ZEDA Limited; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the car rental industry is seeking a Key Accounts Manager to enhance customer relationships and drive revenue growth. The role involves managing client accounts, conducting business reviews, and collaborating with internal and external stakeholders. The ideal candidate will have a strong sales background and relevant qualifications. This position may require occasional travel and overtime.

Qualifications

• 2-3 years' experience in sales environment.
• Experience within Avis/Zeda is advantageous.

Responsibilities

• Create and maintain relationships with customers for revenue growth.
• Conduct business reviews and manage existing client base.
• Prepare and submit monthly and weekly reports.

Skills

Customer Satisfaction

Relationship Management

Revenue Growth

Education

NQF Level 4 Qualification (Grade 12)

NQF Level 5/6/7 Qualification in Marketing/Communications

Job description

Core purpose of the role

The Key Accounts Manager: Rent-a-Car is required to create and maintain relationships with potential and existing customers that result in the acquisition and growth of RAC share in the market and retention of customers as well as meet or exceed New Business Targets set for individual.

Key deliverables and outputs

Revenue Management

• Plan approach to meet annual forecasts in line with the KPI’s and business objectives/goals
• Achieve and grow rate per day and billed days as per target for car rental
• Assist Credit Control Department in collection of overdue payments in line with portfolio target set
• Evaluate pricing to ensure that it meets the company’s profitability targets and present to the customers
• Grow revenue in line with business targets (for RAC)
• Identify new business opportunities via different channels i.e. direct, Travel Management Company (TMC), website, cold calling tools, referrals, general media, Government Tender media as well as meet or exceed the individual targets set for New Business.

Customer Management and Administration

• Conduct timeous business reviews with all major customers and include Executives where relevant
• Conduct timeous Car Rental renegotiations prior to rate expiry
• Manage the existing client base based on customer satisfaction indicators (CSI) and targets
• Manage and implement relevant partnerships/ corporate agreements
• Responsible for onboarding, presenting and reporting to new customers
• Plan and manage face-to-face customer meetings are in line with call frequency standards
• Update and inform all customers with regards to all products available and functional processes
• Identify and analyse lost accounts and plan approach for reacquisition
• Manage the SalesForce effectively in line with the sales requirements
• Collate all the necessary supporting documents for opening an account (credit facility) and submit it to the finance department in line with processes and procedures
• Collate information and create proposals in line with the business standards
• Attend to any customer queries or issues and escalate when necessary
• Identify, build and maintain relationships with key stakeholders to ensure client satisfaction and future growth.

Reporting

• Prepare and submit monthly boards reports timeously
• Prepare and submit weekly pipeline reports timeously
• Generate and present monthly aged system reports
• Collate data to assist the manager in preparing for the managerial reports for submission to EXCO.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Regional Manager, Credit Control, Rates team, Sales Coordinators, Controllers, Legal team, Tender team, Reservations, Charge Card Team, IT team, Replacement team, Branches, Call Centre Internal Customer Support Departments.

External Stakeholders

Customers, Suppliers.

Academic Qualifications

Essential:

• NQF Level 4 Qualification (Grade 12)
• Valid Driver’s License.

Advantageous:

• NQF Level 5/6/7 Qualification in Marketing/Communications or similar.

Note: This role may be required to travel from time to time. This role may be required to work overtime/after hours from time to time.

Work Experience

Essential:

• 2-3 Years’ Experience within the Sales environment.

Advantageous:

• 3 Years + Experience within Avis/Zeda.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken. Applications closing date 14/05/2025