Senior Corporate Consultant Emergency / After Hours, Jhb

Cullinan Holdings; Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the travel sector is seeking an Emergency / After-Hours Senior Consultant. The ideal candidate will have at least 5 years of experience in corporate travel, exceptional customer service skills, and proficiency in travel management systems. This role involves managing urgent travel needs and providing solutions under pressure, ensuring adherence to company values.

Qualifications

• Minimum 5 years of experience in a corporate travel environment.
• Proficiency in Amadeus, Quicktrav, and Galileo.
• Good geographical knowledge and sound knowledge of fares and rules.

Responsibilities

• Manage time effectively while delivering expertise to travellers.
• Resolve urgent matters and offer alternative solutions.
• Service the after-hours facility as required.

Skills

Client servicing

Customer service

Communication

Attention to detail

Tools

Amadeus

Quicktrav

Galileo

MS Office

Job description

Thompsons Travel is looking for an Emergency / After-Hours Senior Consultant with experience in client servicing and outstanding customer service skills.

Responsibilities

1. Manage your time effectively while delivering expertise to travellers.
2. Be process-driven.
3. Show respect to clients, colleagues, and suppliers.
4. Adhere to our company values.
5. Work well under pressure.
6. Resolve urgent matters and offer alternative solutions in a timely manner.
7. Work independently.
8. Service the after-hours facility as required.

Requirements

1. Minimum 5 years of experience in a corporate travel environment.
2. Proficiency in online platforms and experience with MS Office applications such as Outlook and Excel.
3. Proficiency in Amadeus, Quicktrav, & Galileo.
4. Good geographical knowledge.
5. Sound knowledge of fares and rules for both domestic and international travel.
6. Ability to meet deadlines and targets with attention to detail.
7. Good communication skills and a team-oriented approach.
8. Previous experience in after-hours service is essential.

Additional Information

• Salary: Negotiable based on previous experience.
• Availability: To be discussed in the interview.