Ecommerce Key Accounts Manager

Findojobs South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking an Ecommerce Key Accounts Manager in Cape Town. This role focuses on driving online business growth, managing key accounts, and leading a team. The ideal candidate should have 3-5 years of experience in e-commerce and strong strategic skills, while familiarity with platforms like Shopify or Amazon is an advantage. The position offers negotiable salary based on experience and a collaborative work environment.

Benefits

Negotiable salary

Convenient location

Qualifications

• Proven experience in e-commerce, key account management, or digital retail (min. 3-5 years).
• Strong understanding of online sales platforms and customer behaviour.
• Excellent problem-solving skills.

Responsibilities

• Manage and grow strategic e-commerce customer accounts and online marketplaces.
• Oversee performance and maintenance of online platforms.
• Lead a team to ensure operational excellence.

Skills

E-commerce management

Digital retail

Analytical skills

Communication skills

Tools

Shopify

Takealot

Amazon

Job description

Job Title : Ecommerce Key Accounts Manager

Location : Cape Town

Overview : We’re looking for a seasoned Ecommerce Key Accounts Manager to join our client’s dynamic Marketing Team. This is a pivotal role focused on driving the growth and performance of the online business across direct-to-consumer channels, leading marketplaces, and key retail e-commerce partners. The ideal candidate will bring a strong commercial mindset, strategic vision, and hands-on experience in accelerating digital sales, strengthening online partnerships, and enhancing the overall e-commerce presence.

Responsibilities :

• Manage and grow strategic e-commerce customer accounts and online marketplaces.
• Oversee the performance and maintenance of our online platforms (product listings, pricing, stock levels, promotions).
• Lead a small team of E-Commerce Administrators and Sales Co-ordinators to ensure operational excellence.
• Collaborate with Design and Studio teams to develop exclusive products tailored for online success.
• Analyse sales data and generate regular performance reports with actionable insights.
• Liaise with internal departments (Marketing, Production, Finance, and Logistics) to ensure alignment.
• Drive innovation, customer satisfaction, and brand exposure across all digital channels.

Requirements :

Proven experience in e-commerce, key account management, or digital retail (min. 3–5 years).

Strong understanding of online sales platforms, digital merchandising, and customer behaviour.

Excellent communication, analytical, and problem-solving skills.

Comfortable working in a fast-paced environment with cross-functional teams.

Hands-on, detail-oriented, and highly organised.

Experience with platforms like Shopify, Takealot, Amazon, etc., is advantageous.

Benefits :

Salary is negotiable, depending on experience.

Convenient location in Cape Town.

How to Apply : To apply, please send your CV and supporting documents to [e-mail] with the subject line "Key Accounts."

Application Deadline : If you have not received feedback within two weeks of applying, please consider your application unsuccessful.