Ecommerce Key Accounts Manager

Qetello Holdings; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading e-commerce company in Cape Town is seeking an experienced Ecommerce Key Accounts Manager to drive growth and performance across online business channels. The ideal candidate will have 3-5 years' experience in e-commerce and key account management, possess strong analytical and communication skills, and be comfortable working in a fast-paced environment. This role offers the opportunity to manage a small team and collaborate across departments to enhance e-commerce presence.

Benefits

Negotiable salary

Convenient location in Cape Town

Qualifications

• Proven experience in e-commerce, key account management, or digital retail (min. 3–5 years).
• Strong understanding of online sales platforms and customer behaviour.
• Excellent communication and analytical skills.

Responsibilities

• Manage and grow strategic e-commerce customer accounts.
• Oversee the performance of online platforms and product listings.
• Lead a team of E-Commerce Administrators and Sales Coordinators.

Skills

E-commerce experience

Analytical skills

Communication skills

Problem-solving skills

Digital merchandising

Team management

Tools

Shopify

Takealot

Amazon

Job description

Job Title: Ecommerce Key Accounts Manager

Location: Cape Town

Overview: We’re looking for a seasoned Ecommerce Key Accounts Manager to join our client’s dynamic Marketing Team. This is a pivotal role focused on driving the growth and performance of the online business across direct-to-consumer channels, leading marketplaces, and key retail e-commerce partners. The ideal candidate will bring a strong commercial mindset, strategic vision, and hands-on experience in accelerating digital sales, strengthening online partnerships, and enhancing the overall e-commerce presence.

Responsibilities:

• Manage and grow strategic e-commerce customer accounts and online marketplaces.
• Oversee the performance and maintenance of our online platforms (product listings, pricing, stock levels, promotions).
• Lead a small team of E-Commerce Administrators and Sales Co-ordinators to ensure operational excellence.
• Collaborate with Design and Studio teams to develop exclusive products tailored for online success.
• Analyse sales data and generate regular performance reports with actionable insights.
• Liaise with internal departments (Marketing, Production, Finance, and Logistics) to ensure alignment.
• Drive innovation, customer satisfaction, and brand exposure across all digital channels.

Requirements:

• Proven experience in e-commerce, key account management, or digital retail (min. 3–5 years).
• Strong understanding of online sales platforms, digital merchandising, and customer behaviour.
• Excellent communication, analytical, and problem-solving skills.
• Comfortable working in a fast-paced environment with cross-functional teams.
• Hands-on, detail-oriented, and highly organised.
• Experience with platforms like Shopify, Takealot, Amazon, etc., is advantageous.

Benefits:

• Salary is negotiable, depending on experience.
• Convenient location in Cape Town.

How to Apply: To apply, please send your CV and supporting documents to [e-mail] with the subject line "Key Accounts."

Application Deadline: If you have not received feedback within two weeks of applying, please consider your application unsuccessful.