Ecommerce – Assistant Manager – English – Onsite Johannesburg

Job Description - Ecommerce – Assistant Manager – English – Onsite Johannesburg

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 100,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Inviting applications for the role of Ecommerce- Assistant Manager – English – Onsite Johannesburg

Responsibilities

1. Supporting Business by ensuring all Ecommerce Finance deliverables are met
2. Cross train across all Ecommerce Finance Processes
3. Processing, reconciling, analyzing, and problem-solving, particularly in the Customer Refunds area
4. Enhancing, automating, streamlining, and mapping processes
5. Performing Quality checks in the process as agreed
6. Driving Standardization and Global Best Practices within the organization
7. Ensuring SOPs are up to date
8. Preparing Month End Recon / Support
9. Ensuring proper back-ups are in place for seamless service delivery to clients
10. Resolving Zendesk Tickets by investigating and processing customer online refunds
11. Customer service and Query resolution
12. Payment Allocation and settlements
13. Reconciling and clearing of GLs
14. Supporting Team Leader
15. Reporting to business
16. Approvals and validations
17. Driving process Improvement

Qualifications we seek in you!

Minimum Qualifications / Skills

1. Diploma in Finance
2. Minimum 5 years' experience in a finance / operations role
3. Customer service experience
4. SAP, Excel proficiency

Preferred Qualifications / Skills

1. Excellent, clear, and proficient communication with stakeholders at various levels
2. Sound decision-making in evaluating problems
3. Attention to detail and proactive
4. Adaptable to a changing work environment
5. Ability to investigate issues and take necessary resolution action
6. Deadline driven, can work both independently and as part of a team
7. Positive attitude and great work ethic
8. Perform to ethical standards
9. Serve the customer and must be results driven
10. Ability to handle multiple tasks

What can we offer?

Attractive salary and benefits such as Medical Aid, Retirement, and risk benefits. Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.