Permanent - Retail Manager - Johannesburg - South Africa

Unique Personnel (Pty) Ltd; Johannesburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading luxury retail company seeks a Retail Manager to lead a team in Johannesburg. The role involves driving sales through exceptional customer service, overseeing daily operations, and maintaining high standards in stock management and visual merchandising. Ideal candidates will have proven experience in high-end retail and strong leadership skills.

Qualifications

• Proven experience as a Retail Manager or in a leadership role in high-end retail.
• Certifications in retail management or related fields are advantageous.

Responsibilities

• Lead and motivate a team to achieve store goals and ensure customer satisfaction.
• Oversee daily operations, stock management, and visual merchandising.
• Track sales performance and implement strategies to drive profitability.

Skills

Leadership

Customer Service

Sales Techniques

Stock Management

Visual Merchandising

Training and Development

Education

Retail Management Certification

Interior Design Training

Job description

Job Responsibilities:

1. Lead, motivate, and inspire a team of sales associates to achieve store goals and maintain high levels of customer satisfaction.
2. Ensure a positive and high-energy work environment.
3. Drive sales through exceptional customer service, personalized shopping experiences, and effective upselling techniques.
4. Ensure customers have a seamless and memorable experience from entry to purchase.
5. Oversee the day-to-day operations of the store, ensuring the highest standards in stock management, merchandising, and visual displays.
6. Maintain store organization and cleanliness to meet brand standards.
7. Monitor stock levels, manage replenishments, and coordinate stocktaking processes.
8. Ensure accurate stock management, including timely ordering and handling of deliveries.
9. Track and analyze sales performance, report on KPIs, and implement strategies to drive sales and profitability.
10. Ensure that the store is meeting or exceeding sales targets.
11. Stay informed about latest trends in luxury interiors, gifting, and design to assist customers effectively and offer expert recommendations.
12. Provide ongoing training and support to team members, ensuring product knowledge, sales techniques, and customer service skills are up to date.
13. Foster a culture of continuous improvement.
14. Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
15. Address and resolve customer complaints professionally and promptly.
16. Oversee visual merchandising to maintain an elegant store layout aligned with the brand's aesthetic and to enhance customer engagement.

Minimum Qualifications:

• Proven experience as a Retail Manager, Assistant Manager, or in a leadership role within high-end retail or related industry (interiors, gifting, luxury retail).
• Certifications or training in retail management, interior design, or related fields are advantageous.

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