Switchboard Operator & Receptionist

R.A.W. GROUP; George; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in George seeks a Switchboard Operator & Receptionist to provide exceptional customer service. The role includes managing switchboard functions, assisting callers, and ensuring a tidy reception area. Ideal candidates will possess strong communication skills, be bilingual in English and Afrikaans, and have prior switchboard experience.

Qualifications

• Must have previous switchboard experience.
• Fully bilingual - English and Afrikaans.

Responsibilities

• Main switchboard for all internal companies.
• Assist callers and connect them to the correct person or department.
• Front of house, receiving and assisting customers at reception.

Skills

Communication

Customer Focus

Team Orientation

Education

National Senior Certificate

Tertiary Education

Tools

Microsoft Applications

Job description

As the Switchboard Operator & receptionist, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with customers over the phone.

Duties and Responsibilities :

• Main switchboard for all internal companies
• Assists callers by answering the line and connecting the caller to the correct person or department.
• Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and all switchboard operations.
• Assist with departmental administration.
• Front of house, receiving and assisting customers at reception.
• Ensure the reception area is tidy and presentable.

Requirements :

• Excellent written, computer and verbal communication skills.
• Customer / staff focused & Team orientation
• Must have previous switchboard experience.
• Fully bilingual-English and Afrikaans
• Valid driver’s license
• National senior certificate
• Tertiary education in relevant field advantage
• Competency in Microsoft applications.

Attributes :

• Strong character that learns fast and retains information.
• Able to work on their own and under pressure.
• Steady personal life and emotionally mature.