Level 1 IT Support Technician

Mérieux NutriSciences; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in public health is seeking a Level 1 IT Support Technician in Johannesburg. The role involves providing technical assistance, troubleshooting hardware and software issues, and collaborating with IT personnel. Join a fast-growing team dedicated to making food systems safer and healthier. Enjoy a supportive environment with opportunities for growth and learning.

Benefits

Diverse, open-minded environment

Opportunities to learn and share

Qualifications

• Minimum 5 years in IT support including hardware troubleshooting.
• Experience with laboratory equipment and procedures is a plus.

Responsibilities

• Provide initial technical assistance to users and support activities.
• Ensure data and information integrity across the company.
• Support users with troubleshooting, installation, and configuration.

Skills

Problem Solving

Customer Service

Communication

Education

A+/N+ and MCDST certifications

MCSA

Tools

Microsoft Office

Google enterprise

AWS

Hyper-V

Job description

Level 1 IT Support Technician

Johannesburg South

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier, and more sustainable. Throughout our global network in 27 countries, we offer a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment, and consumer goods. External growth has been a key pillar of our history, with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, be part of a fast-growing company on a high-value market with significant build-up opportunities, and grow in an entrepreneurial and warm environment, join us!

YOUR DAY-TO-DAY LIFE

We are looking for a Level 1 IT Support Technician in Ormonde, Johannesburg, Gauteng, ZAF. Your mission will be to:

MAIN PURPOSE OF THE JOB

Provide initial technical assistance to users and support activities on company systems, focusing on troubleshooting hardware, software, and network issues related to lab equipment and systems. Responsibilities include installing and configuring hardware/software, troubleshooting, repairs, user training, and documenting issues to minimize downtime and ensure client satisfaction.

RESPONSIBILITIES

• Ensure data and information integrity across the company.
• Implement IT projects aligned with company growth and needs.
• Evaluate IT operations and recommend improvements.
• Manage quality, timeliness, and costs of IT projects.
• Ensure security of information systems and communication lines.
• Support backup and disaster recovery procedures.
• Establish infrastructure to support IT efforts across divisions.
• Support users with troubleshooting, installation, configuration, repairs, training, and documentation.
• Collaborate with IT personnel and vendors for complex issues.
• Maintain lab equipment inventory.
• Perform other tasks as assigned by the line manager.

YOUR PROFILE

REQUIREMENTS

Education: A+/N+ and MCDST certifications; MCSA is an advantage.

Experience: Minimum 5 years in IT support, including hardware troubleshooting, Microsoft OS and Office support, server support, network troubleshooting, and database support (advantageous). Experience with laboratory equipment and procedures is a plus. Knowledge of AWS, Hyper-V, Google enterprise.

Competencies: Strong technical knowledge, problem-solving skills, excellent communication, customer service orientation, ability to support IT environment, coordinate operations and projects, troubleshoot using diagnostic tools, proficiency in Microsoft Office and third-party applications like Google enterprise, and ability to work independently and under pressure. Fluent English; regional language skills are an asset.

WHY JOIN US?

• Contribute to an inspiring Public Health purpose.
• Impact our strategic pillars built on 50 years of experience.
• Be part of an enthusiastic, skilled team committed to co-building and serving a greater purpose.
• Enjoy a diverse, open-minded environment that values differences.
• Grow within an international group of over 8,200 team members with opportunities to learn and share.

Ready for the journey?

To apply, please click on the 'Apply now' button.