Customer Support Agent - Sports Betting

Initiate International; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An exciting opportunity awaits a seasoned Customer Support Agent in the vibrant iGaming and Sports Betting industry. Join a passionate team dedicated to delivering exceptional support to players, ensuring they receive timely assistance with their queries. This role offers a dynamic work environment, with opportunities for career growth and in-house training. If you thrive in fast-paced settings and possess a strong understanding of betting products, this is your chance to elevate your career in a booming sector. Apply today and be part of a collaborative culture in a leading online gaming business!

Benefits

Competitive salary with incentives

Career growth opportunities

In-house training and development

Collaborative culture

Qualifications

• Minimum 2 years' experience in customer support in iGaming or Sports Betting.
• In-depth understanding of betting products and player behavior.

Responsibilities

• Delivering fast, friendly support via live chat, email, and phone.
• Assisting with account queries, deposits, withdrawals, and promotions.

Skills

Customer Support

iGaming Knowledge

Sports Betting Terminology

Communication Skills

Problem-Solving

Computer Literacy

Job description

Are you a seasoned support professional with a solid background in iGaming and Sports Betting?

If you know the difference between a free bet and a cash-out – and can explain it clearly to a customer – this opportunity is for you.

We're looking for a Customer Support Agent who brings at least 2 years of hands-on experience in the iGaming and Sports Betting space, and who's ready to join a high-performing team at one of the most exciting brands in the industry.

What You'll Be Doing :

1. Delivering fast, friendly, and knowledgeable support to players via live chat, email, and phone
2. Assisting with account queries, deposits & withdrawals, promotions, bonuses, and technical issues
3. Troubleshooting in real-time and escalating where needed
4. Staying on top of new product features, promotions, and sports events
5. Promoting responsible gaming at every interaction
6. Working shifts (including evenings, weekends, and public holidays) to ensure 24 / 7 support coverage

What You'll Need to Succeed :

1. Minimum 2 years' experience in a customer support role within the iGaming and / or Sports Betting industry
2. In-depth understanding of betting products, terminology, and player behaviour
3. Excellent written and verbal communication skills (English essential; other languages are a plus)
4. A calm, empathetic, and solutions-driven approach
5. Solid computer literacy and the ability to learn new platforms quickly
6. A proactive, team-oriented attitude and the ability to work well under pressure

What's on Offer :

1. Join a fast-paced, passionate team in a thriving online gaming business
2. Competitive salary with shift and performance incentives
3. Career growth opportunities in a booming industry
4. In-house training and development
5. Centrally located offices in Sandton with a buzzing, collaborative culture

This is more than just a support role – it's your chance to grow in one of the most exciting industries out there.

Apply today and level up your career!