Direct Travel Specialist

Executive Placings; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in inbound destination management is seeking a Direct Travel Specialist in Sandton. The role involves handling inbound bookings for direct clients, requiring strong communication skills and extensive knowledge of Southern African destinations. You will be responsible for maintaining professional interactions, designing itineraries, and providing excellent service to guests. If you have a passion for travel and a knack for planning, this is the perfect opportunity for you!

Qualifications

• At least 5 years of reservation experience in inbound tour operating.
• Good knowledge of destinations in Southern Africa.

Responsibilities

• Maintaining calm interactions with suppliers and travel planners.
• Creative planning and designing of itineraries.
• Processing reservations from quote to finalization.

Skills

Communication

Knowledge of Southern Africa

Calm Professionalism

Tools

Tourplan

Job description

Inbound Destination Management is looking for a Direct Travel Specialist with experience handling inbound bookings to Southern Africa for direct clients. This role is based in Sandton.

Experience required:

• At least 5 years of reservation experience in an inbound tour operating environment
• Good knowledge of destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
• Understanding of FIT and Groups policies and procedures
• Excellent communication skills and command of the English language
• Experience with Tourplan reservations system; advantageous

Duties include:

• Maintaining calm and professional interactions with suppliers and travel planners via phone and email
• Creative planning and designing of itineraries
• Handling reservation requests via email or phone
• Processing reservations from quote to finalization, including invoicing and travel documents
• Providing professional service to dynamic direct guests
• Proactively selling products and services to ensure the best safari experience for guests
• Supporting colleagues during their absence
• Expanding product knowledge through training sessions
• Participating in Saturday, public holiday, and cell phone duty on a rotational basis
• Working shift hours (07:00 – 15:30 & 09:30 – 18:00) on a rotational basis

To apply, please send your updated CV and references.