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Analyst, EUC

Intercontinental Exchange

Noordwes

On-site

ZAR 30 000 - 60 000

Full time

7 days ago
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Job summary

Join a dynamic and inclusive team at a leading global exchange operator, where you will support a diverse range of users in a fast-paced environment. This role involves onboarding new users, managing hardware and software needs, and troubleshooting various technologies. You will collaborate with enterprise stakeholders to enhance productivity and efficiency. If you thrive in a collaborative setting and have a passion for technology, this opportunity is perfect for you. Contribute to a culture of innovation and excellence while making a significant impact on the global economy.

Qualifications

  • Experience with Active Directory, Azure, and Intune for user management.
  • Strong troubleshooting skills for Windows and Mac environments.
  • Ability to manage hardware inventory and support mobile devices.

Responsibilities

  • Onboard and train new users in ICE's environment.
  • Support hardware, software, and network needs for multiple platforms.
  • Manage tickets and incidents in ServiceNow, ensuring timely resolution.

Skills

Active Directory
Azure
Intune
Windows troubleshooting
Networking technology
Microsoft Office Suite
Scripting
PowerShell
Multitasking
Communication skills

Education

Bachelor's degree in Computer Science
Bachelor's degree in MIS
Bachelor's degree in CIS

Tools

ServiceNow
Cisco
Juniper
Zoom
Teams
Webex

Job description

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities

  • Onboard and train new internal and external users in ICE's environment
  • Support and advance the global corporate computing environment
  • Support hardware, software, and network needs for Windows, Mac, and virtual environments
  • Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
  • Deploy hardware and software including desktop and laptop imaging software and VoIP
  • Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
  • Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
  • Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
  • Support broker and trading floor technology (New York based EUC analysts only)

Knowledge and Experience

  • Bachelor's degree in Computer Science, MIS, CIS, or related field
  • Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
  • Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
  • Experience with networking technology such as Cisco and Juniper
  • Experience with Windows OS, Mac OS, and Microsoft Office Suite
  • Knowledge of scripting and PowerShell preferred

Preferred

  • Experience in an exchange, trading facility, or financial services environment
  • Strong multitasking, time prioritization, collaborative and communication skills

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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