Reception Administrator

Mediclinic Sandton; Gauteng; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading healthcare facility in Gauteng is seeking a dedicated professional to assist patients with admissions and discharges. The role requires adherence to policies to prevent financial risks and ensure confidentiality. Ideal candidates will have a Grade 12 qualification and familiarity with healthcare administration processes.

Qualifications

• Grade 12 or equivalent required.
• Reception administration experience desired.

Responsibilities

• Assist patients with admissions and discharges.
• Prevent financial risks by following procedures.
• Maintain patient confidentiality.

Skills

Computer literacy

Knowledge of Medical Aid Schemes

Anatomy

Debtpack Enquiry application

ICD and CPT codes

Education

Grade 12 or equivalent

Job description

MAIN PURPOSE OF JOB: To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organization and exceeding client expectations.

KEY RESPONSIBILITY AREAS

1. Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure.
2. Identify and prevent financial risks by adhering to policies and procedures.
3. Ensure an effective discharge process as per the Patient Administration Manual.
4. Maintain patient confidentiality.

REQUIRED EDUCATION

• Essential: Grade 12 or equivalent.
• Desired: None.

REQUIRED EXPERIENCE

• Essential: None.
• Desired: Reception administration experience; experience in a private healthcare facility.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (check outstanding amounts if a patient is flagged as Blacklisted).
• Admission, bed functions, preparation for next day and discharge processes.
• Anatomy (including terminology).
• Hospitals switchboard systems.
• Patient administration policies and procedures (e.g., patient admin programmes on the AS system).
• Computer literacy (Microsoft Office).
• ICD and CPT codes.
• Knowledge of Medical Aid Schemes and the private healthcare environment.
• Workmans Compensation Act (WCA) processes, procedures, and policies.
• Emergency / Major Incident Protocols (e.g., fire, floods, robbery).
• Identifying possible financial risks (e.g., outstanding payments, blacklisted patients).