Usa-Customer Service Agents

Ison Xperiences; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company is seeking a Customer Service / Sales Agent for their USA campaign. The ideal candidate will excel in delivering exceptional service and upselling to American clients. Responsibilities include handling inbound calls, upselling, and ensuring client satisfaction. This role requires effective communication across various channels and the ability to quickly resolve client challenges.

Qualifications

• Experience working night shifts in a call center.
• Previous experience with American clients.

Responsibilities

• Attend to inbound calls professionally and promptly.
• Upsell products/services to customers.
• Build rapport with clients.

Skills

Communication

Customer service

Sales

Tools

MS Office

Job description

CUSTOMER SERVICE / SALES AGENT - USA CAMPAIGN

We are seeking a Customer Service / Sales Agent with experience working with American clients. The ideal candidate will be confident in delivering exceptional customer service and upselling to the international market.

Key Responsibilities:

1. Attend to inbound calls professionally and promptly.
2. Upsell products/services to customers.
3. Build rapport with clients and ensure an exceptional experience.
4. Think quickly to provide solutions for client challenges.
5. Communicate via voice, email, and chat channels, maintaining professionalism across all.
6. Accurately assess customer needs, identify opportunities, and handle objections confidently.

Minimum Requirements:

• Experience working night shifts in a call center.
• Previous experience with American clients and on a USA campaign.
• Proficiency in MS Office.
• Excellent verbal and written communication skills.
• Customer service and sales experience.