Counter Sales Associate (Retail)

ACDC Dynamics South Africa; Milnerton, Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

ACDC Dynamics South Africa is seeking a Counter salesperson who will be the first contact for customers entering the store. The role involves providing exceptional customer service, processing sales orders, and offering expert knowledge on electrical, solar, and lighting products in a fast-paced retail environment.

Qualifications

• Strong background in electrical products, including wiring and circuit protection.
• Knowledge of solar products and systems.
• Expertise in lighting solutions.

Responsibilities

• Greet customers and assist with queries related to electrical and solar products.
• Process sales orders and maintain an organized counter area.
• Provide expert product knowledge to guide customer purchasing decisions.

Skills

Customer Service

Product Knowledge

Time Management

Technical Support

Job description

The Counter salesperson is the first contact who meets customers when they first enter the store and provides excellent customer service. They are responsible for answering customer queries and resolve all their queries professionally to ensure maximum customer satisfaction.

Are you passionate about electrical, solar, and lighting products? Do you have a strong customer service focus and thrive in a fast-paced retail environment? If so, ACDC Dynamics is looking for you!

Key Responsibilities :

• Greet customers and take orders with a professional and friendly approach.
• Assist customers with queries related to electrical, solar, and lighting products.
• Provide expert product knowledge to guide customers in making informed purchasing decisions.
• Process sales orders, quotations, and follow up on orders to ensure timely delivery.
• Maintain an organized, clean, and welcoming counter area.
• Manage and track back orders, ensuring customer satisfaction with delivery times.
• Update trade counter specials, brochures, and promotional materials.
• Handle telephonic sales quotations and queries.
• Accurately load and capture all sales orders and quotations on the computer system.
• Ensure excellent time management and meet sales targets while delivering top-notch service.

Required Technical Knowledge :

• A strong background in electrical products , including wiring, circuit protection, and power distribution.
• Knowledge of solar products and systems , including panels, inverters, batteries, and system sizing.
• Expertise in lighting solutions , including LED, CFL, and outdoor lighting.
• Familiarity with safety standards and regulations related to electrical installations and solar systems.
• Ability to provide technical support and troubleshooting to customers.

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