Learning And Development Manager

Accor Hotels; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading hospitality company is seeking a Learning & Development Manager to enhance guest experience and colleague engagement through effective training programs. The role involves coordinating operational training, mentoring trainers, and ensuring high service standards. The ideal candidate will have a qualification in hospitality and at least three years of operational experience, along with strong communication and leadership skills.

Qualifications

• Minimum 3 years of operational hospitality experience.
• Leadership experience required.

Responsibilities

• Coordinate and execute operational training for the hotel.
• Manage the implementation and upkeep of training checklists.
• Facilitate onboarding for new hires.

Skills

Communication

Facilitation

Interpersonal Skills

Organizational Skills

Proactivity

Innovation

Education

Qualification in Hospitality

Tools

Microsoft Office

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo!

BELIMITLESS

Job Description

The Learning & Development Manager will take responsibility for the co-ordination and execution of operational training for the hotel.

The Manager will work closely with operational leaders to develop and lead on-the-job training in line with Fairmont's standard of operation in order to enhance guest experience and colleague engagement.

General Duties and Responsibilities :

1. Coordinate and execute operational training for the hotel.
2. Oversee Hotel Training committee and Departmental Trainers.
3. Provide ongoing coaching, feedback, and guidance to ensure consistent on-the-job training.
4. Support, develop, and mentor Departmental Trainers.
5. Manage the implementation and upkeep of training checklists, ensuring high standards across departments.
6. Monitor operations, guest feedback, and audit results to identify training needs and validate program effectiveness.
7. Collaborate with leadership to address issues from audits and guest feedback.
8. Facilitate onboarding for new hires, including Train the Trainer and corporate programs.
9. Ensure effective completion of new hire orientations and monitor onboarding experience.
10. Promote service standards and create a monthly Training calendar.
11. Model professional leadership aligned with our culture.
12. Manage Talent & Culture projects and conduct training needs analysis biannually.
13. Ensure all new hires attend mandatory induction and maintain individual training plans.
14. Present Learning and Development Plan quarterly to leadership.
15. Coach colleagues on training and educational opportunities.
16. Administer Hotel Educational Assistance Policy and generate usage reports.
17. Participate in other programs and committees as directed.
18. Contribute to Employee Equity and Engagement initiatives.
19. Develop and implement new Talent & Culture programs as needed.
20. Assist with Employee Engagement Survey action planning.
21. Support the Talent & Culture Coordinator with monthly programs.
22. Ensure a strong health and safety culture, compliance, and employee awareness.
23. Participate in the hotel's Sustainability Program.
24. Develop employees for future promotions and maintain career succession plans.
25. Maintain relationships with hotel schools and oversee internships and youth development programs.
26. Represent the hotel at career fairs and similar events.
27. Coordinate and implement hotel and employee training programs to promote guest service excellence.
28. Identify training needs, develop plans, and ensure training attendance and records are maintained.
29. Improve service and leadership skills through training strategies.
30. Prepare and submit Mandatory Grant Applications and facilitate Learnership and Skills Programs.
31. Participate in budget development and management aligned with financial goals.
32. Support administrative functions within the Talent & Culture Office.
33. Assist with BBBEE verification audits and reporting.

Qualifications and Skills:

• Qualification in Hospitality preferred.
• Minimum 3 years of operational hospitality experience.
• Leadership experience required.
• Excellent communication, facilitation, and interpersonal skills.
• Proficiency in Microsoft Office and computer literacy.
• Ability to influence, drive initiatives, and work independently and collaboratively.
• Highly organized, proactive, and innovative.
• Strong energy and drive to overcome challenges.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.