Universal Advisor

Firstrand Namibia Limited; Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading bank in South Africa is seeking customer-focused individuals to enhance customer experience and provide product solutions. The role involves connecting with customers, adhering to ethical standards, and optimizing service channels. Join us to make a meaningful impact while advancing your career.

Qualifications

• Provide positive customer experience and product solutions.
• Adhere to Treating Customer Fairly principles.

Responsibilities

• Connect with customers and provide helpful solutions.
• Maximize channel optimization and cross-sell products.
• Support cost containment and enhance personal performance.

Skills

Customer Service

Communication

Ethical Conduct

Job description

Time left to apply: End Date: May 12 (2 days left to apply)

Job Requisition ID: R

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Responsibilities

1. Connect with customers by living up to our brand promise of 'how we can help you' at all times.
2. Communicate clearly and provide helpful solutions and products based on customer needs.
3. Always conduct oneself ethically.
4. Adhere to the TCF (Treating Customer Fairly) principles in all activities.
5. Identify and cross-sell products aligned with customer needs.
6. Maximize channel optimization opportunities aligned with customer needs.
7. Support cost containment and reduction activities.
8. Optimize every customer interaction to migrate or convert customers to eChannels or encourage use of digital/self-service channels.
9. Comply with procedures and understand the risks associated with decisions.
10. Fulfilling transactions above benchmarks and providing exceptional customer experience.
11. Demonstrate behaviors supporting organizational values.
12. Take accountability for personal performance and career development.
13. Enhance knowledge and skills through role-specific training via eCareers.
14. Contribute to team effectiveness and success.
15. Adapt to changing business and customer needs.

Job Details

Note: Applications will not be accepted after 12/05/25. Please submit your application before this date. All appointments will align with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this will be kept confidential unless legally required.

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if there's a suitable role.

Queries

If you have queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers with banking, insurance, savings, investment products, and a digital universe of solutions.

Recognized globally, FNB offers innovative services like the eBucks rewards system and has received multiple awards, including the Strongest Banking Brand in the World (Brand Finance Banking).

Join us to build an exciting and rewarding career and make a meaningful impact on people's lives.