General Manager Operations

Resourgenix; Sandton; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading company in Sandton is seeking a General Manager for Operations in the Public Sector. This role requires a seasoned leader with extensive experience in collections and risk management. You will drive operational excellence, manage client relationships, and ensure compliance with legislation. If you are a strategic thinker with a passion for leading high-performing teams, we want to hear from you.

Qualifications

• 10-12 years in Financial Services or Collections sector.
• 5-10 years in management, with 3+ years in senior leadership role.

Responsibilities

• Lead day-to-day operations and optimise business unit performance.
• Develop and execute effective unsecured collections and recovery strategies.
• Build and manage client relationships, ensuring SLAs are exceeded.

Skills

Leadership

Stakeholder Management

Strategic Thinking

Communication

Education

Bachelor’s degree in Business

Tools

Microsoft Office

Job description

We’re Hiring: General Manager – Operations (Public Sector / BRO)

Location: Sandton, Gauteng, South Africa | Permanent | Full-time

Are you a seasoned operations leader with a strong grip on collections, risk, and stakeholder management?

We’re looking for a dynamic General Manager: Operations to lead and grow our Public Sector / BRO Business Unit. If you’ve got the strategic acumen and operational grit to drive high-impact outcomes, we want to hear from you.

What You’ll Do

• Lead day-to-day operations and optimise business unit performance across all KPIs
• Develop and execute effective unsecured collections and recovery strategies
• Build and manage client relationships, ensuring SLAs and mandates are exceeded
• Collaborate with Risk, IT, Client Support and other stakeholders to deliver on group objectives
• Manage 3rd party vendor performance and ensure compliance with key legislation
• Drive people development, succession planning, and team culture
• Ensure data-led reporting to executive and board-level stakeholders

What You’ll Need

• 10–12 years in the Financial Services or Collections sector
• 5–10 years in management, with 3+ years in a senior leadership role
• Bachelor’s degree in Business or related field
• Strong commercial understanding of unsecured collections & risk strategy
• Solid knowledge of: NCA, DCA, CPA
• Litigation processes
• Campaign & Dialer Management
• Workforce planning and capacity modelling
• Proficiency in Microsoft Office (especially Excel)

Who You Are

• A strategic thinker with operational execution skills
• An ethical and emotionally intelligent leader
• A confident communicator and stakeholder influencer
• Agile and composed under pressure
• Passionate about leading high-performing, diverse teams
• Results-driven with a focus on compliance, innovation, and efficiency