Cluster Revenue Manager

Company Description

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Job Description

Reporting to the Cluster General Manager, the position is primarily responsible for achieving the optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. This will be done through effective pricing strategies, implementation of achievable revenue plans and production of historical data.

• Maximize Revenue Incomes for Individual, Group and Conference business
• Implement weekly RevPro meetings with a directive on Revenue Strategies. Discuss Sales Strategies with Sales and Marketing Manager and General Managers
• Maintain and manage all Reservation Channels, ensuring RIL rate integrity policies
• Analyse Market Conditions and Trends
• Analyse Business Opportunities
• Develop, execute and review an optimal revenue strategy
• Provide Education and training to Front Office, Reservation, and Sales
• Active role in Forecast and Budget creation and Sales and Marketing Plan
• Create a team-working environment promoting morale and commitment, pride, and performance in the reservations department and the hotel
• Ensure all directions are followed at the request of Senior Management
• Manage room inventory to maximize yield per available room
• Educate team members on local, regional, and corporate programs
• Analyse the impact of promotional programs
• Update and maintain all 3rd party websites on a daily basis
• Update and maintain GDS – TARS & Hotel Distribution
• Set daily selling hurdle and market rate to maximize yield
• Implement an upselling program
• Maintain communication of any changes to Senior management
• Communicate effectively on the hotel level and with the Regional Director of Revenue
• Create and communicate overbooking policy and adjust according to market mix, daily movements, historical wash, and lead times
• Conduct competition analysis for all main reservation channels
• Record turn-aways in PMS
• Update daily Pickup report
• Review no-shows with Sales and Marketing and decide about charging fees
• Control all reservation movements for standard coding with direct feedback and monthly training on mistakes
• Ensure correct market segmentation of gained business

Qualifications

Success in the role will be determined through evaluation by demonstrating the following minimum qualifications:

• Minimum 5 years’ experience in Revenue Management at a Hotel is preferable
• Strong business acumen and ability to identify and capitalize on business opportunities
• Multi-property management is a plus
• Excellent leadership, motivation, and communication skills
• Strong computer skills and number-oriented
• Written and spoken professional business English language
• Good presentation skills
• Advanced Microsoft Excel and prior experience with revenue systems are required
• Demonstrate the ability to forecast sales and trends in the market
• Ability to work in a stressful environment and good analytical approach to problem-solving
• Proven ability to build and maintain good relationships
• Communicate thoughts, actions, and opportunities clearly with assertive skills