2025 - Global Advisory Graduate Trainee - South Africa, Johannesburg

Rothschild & Co; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Driver Supply and Trust Manager to lead innovative strategies for driver acquisition and retention. This role involves designing compelling value propositions, ensuring compliance, and managing resources effectively to optimize driver performance. You will collaborate cross-functionally to enhance user experience and drive operational excellence. If you have a solid background in operational management and a passion for eCommerce, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• 6 years of operational experience in a relevant field.
• 3 years of experience in eCommerce environments.

Responsibilities

• Design and implement driver acquisition and retention strategies.
• Manage driver compliance and incident reporting processes.
• Oversee budget and resource management for service demands.

Skills

Operational Management

eCommerce Knowledge

Sales Background

Team Leadership

Project Management

Education

Matric

Job description

Job title: Driver Supply and Trust Manager

Job Location: Gauteng, Johannesburg | Deadline: May 25, 2025

Strategy and Initiatives

1. Design and implement an end-to-end driver acquisition and retention strategy by creating a compelling driver value proposition to improve and maintain Driver NPS.
2. Define and implement projects focused on continuous improvement related to recruitment and onboarding processes.
3. Develop a driver forum (listening sessions) and engagement events.
4. Develop and execute business trust and safety strategy for scale.
5. Draft and implement driver compliance strategy by creating standard operating procedures and policies across the driver value chain.
6. Stay up to date on industry trends and best practices to implement innovative and effective initiatives aligned to business strategy.

Driver Supply - Sourcing

1. Develop effective, digital driver application, onboarding, and training flow.
2. Collaborate with learning and development to ensure all drivers are trained on the business app, processes, and procedures to ensure successful deliveries and a positive driver experience.
3. Coordinate training logistics: inform drivers of training dates, send invitations, ensure attendance registers are completed and sent to third parties, and facilitate onboarding processes.
4. Collaborate with forecasting, growth, and operations teams to ensure driver capacity based on business demand.
5. Facilitate recruitment requisitions sign-off.

Driver Supply - Retention

1. Develop a scalable communication framework.
2. Implement automated driver performance rewards and penalties.
3. Partner with product and technology teams to improve user experience for drivers.

Driver Supply – Driver Management

1. Handle driver payment queries and requests for proof of employment/remuneration.
2. Maintain driver records and coordinate system rollouts.
3. Liaise with third parties on queries.

Trust and Safety – Driver Compliance

1. Develop SOPs and code of conduct with remediation and reporting mechanisms.
2. Monitor driver document compliance, licenses, permits, and insurance.

Trust and Safety – Incident Reporting

1. Develop processes for incident escalation and response.
2. Monitor and respond to safety incidents, accidents, and complaints.
3. Collaborate on abuse detection and moderation tools.
4. Engage with clients regarding incidents affecting their accounts.
5. Follow up on insurance claims.

Trust and Safety – Risk Management

1. Assess and manage business risks, ensuring compliance and remedial actions.
2. Develop insurance strategies and manage claims processes.
3. Review partner/driver agreements annually to ensure legal compliance.

Cross-Functional Collaboration

1. Work with other departments to support organizational goals.
2. Provide feedback to inform product development and service improvements.
3. Participate in cross-functional projects and meetings.

Budget and Resource Management

1. Manage resources to meet service demands within budget.
2. Forecast staffing needs and optimize resource allocation.
3. Identify cost-saving opportunities.

Reporting

1. Develop monthly and quarterly reports on NPS, market research, driver forum, and supply/demand.
2. Monitor driver performance and turnover.
3. Complete weekly KPI metrics and track SOPs for uniform rollouts.

People Management

1. Design and develop organizational structure.
2. Manage performance and promote continuous learning.
3. Implement and oversee leave policies.

Effective Teamwork and Self-Management

1. Take ownership of personal development.
2. Prioritize tasks and manage demands effectively.
3. Follow lawful instructions and support team goals.
4. Live company values and report suspected fraud.
5. Adhere to policies and procedures.

Minimum Qualifications & Experience

• Matric
• 6 years operational experience
• 3 years eCommerce experience
• Management experience, preferably in a startup environment
• Background in sales, retail, or business development