Senior System Engineer

Exclusively Remote; Gauteng; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading company is seeking a Senior Systems Engineer Associate to design and maintain IT systems. The role involves project coordination and ensuring client satisfaction through effective technology solutions. Candidates should have extensive experience in server and network management, along with strong communication and organizational skills.

Qualifications

• Minimum 5+ years of experience in a related IT position.
• Completion of a Connectwise University Major Study and passing at least one technical certification exam per year.

Responsibilities

• Design and implement network solutions: LAN, WAN, routers, firewalls.
• Coordinate client service activities for medium and large clients.
• Respond to client support requests and escalations.

Skills

Customer Service

Organizational Skills

Communication

Judgment

Teamwork

Education

Technical Certification

Tools

Windows Server

Active Directory

Exchange

SQL Server

VMWare

Hyper-V

Job description

Job Title: Senior Systems Engineer Associate

One of our clients is seeking an experienced Senior Systems Engineer Associate responsible for designing, configuring, deploying, and maintaining servers, networks, and server-based systems.

The role involves planning and project coordination related to client IT initiatives and projects.

Job Requirements

1. Minimum 5+ years of experience in a related IT position.
2. Experience with:

• Windows server configuration and maintenance
• Active Directory and Group Policy configuration and support
• Exchange configuration and support
• Managed anti-virus configuration and support
• Server backup administration and support
• Firewall and VPN configuration, maintenance, and support
• SQL Server configuration, maintenance, and support
• Virtualization (VMWare or Hyper-V)

Completion of a Connectwise University Major Study and passing at least one technical certification exam per year.

Skills and Attributes

• Excellent customer service skills
• Strong organizational skills
• Effective communication skills for client coordination
• Sound judgment
• Professional appearance and demeanor
• Ability to research and develop technical solutions for client and business initiatives
• Reliability and good attendance
• Ability to follow directions from the Client Services Manager
• Teamwork, mentorship, and a positive attitude

Essential Duties

• Act as a Technology Success Manager for clients
• Coordinate client service activities for medium and large clients
• Participate in quarterly business reviews (QBRs)
• Design and implement network solutions: LAN, WAN, routers, firewalls, and security
• Design and implement hosted and cloud solutions tailored to client requirements
• Develop disaster recovery solutions
• Support virtualization technologies
• Administer and maintain remote monitoring solutions like CW Automate
• Respond to client support requests and escalations
• Handle escalated server, network, and desktop issues
• Contribute to projects led by the Implementation and On-boarding team
• Develop, maintain, and review system documentation
• Communicate with customers about incidents, changes, and outages
• Manage tickets created due to alerts in CW Automate
• Review CW Automate alerts, performance data, and configurations
• Perform server checkups using CW Automate and manual reviews
• Participate in on-call rotation for off-hours support
• Log all work in ConnectWise as service tickets