Deputy Director : Online Communication

City of Johannesburg; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player seeks a Deputy Director of Online Communication to lead innovative digital strategies that enhance citizen engagement and service delivery. This role involves managing various digital platforms, including social media and websites, while fostering collaboration across departments. The ideal candidate will have extensive management experience in digital communications, a strong educational background, and a passion for driving digital transformation. Join a forward-thinking organization committed to modernizing communication and enhancing public service through technology.

Qualifications

• 7-9 years management experience in digital communication and project management.
• Bachelor’s degree in Digital Media or related field required.

Responsibilities

• Lead the City's Digital Media strategy and oversee digital platforms.
• Develop and manage the digital content strategy and stakeholder relations.

Skills

Social Media Management

Web Development

Digital Communications

Project Management

Digital Transformation Strategies

Education

Matric Certificate / Grade 12

Bachelor’s Degree in Digital Communications or related field

Tools

CMS Management

Web CRMs

Job description

Job title : Deputy Director : Online Communication

Job Location : Gauteng, Johannesburg Deadline : May 29, 2025 Quick Recommended Links

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Minimum Requirements :

• Matric Certificate / Grade 12;
• Bachelor’s Degree (NQF 7) in Digital Communications, Digital Media, Web Design / Development, Software Development / or related field (NQF level 7);
• 7 – 9 years management experience with a focus on Social Media, Web Development, Development and Project Management of Communication technologies, Web CRMs and Digital transformation strategies.
• Management of CMS web and CRMs.

Primary Function :

• Lead the City's Digital Media strategy by developing, overseeing and maintaining digital communication and related innovation and transformation strategies. This role focuses on driving modern, citizen-centric solutions that enhance the communication of the City's strategic objectives, such as service delivery and stakeholder engagement. Manage the City’s digital platforms, such as social media, radio, websites, CRMs and query management ticketing systems. Foster collaboration between departments to promote digital innovation through research, training and skills transfer. Provide strategic and technical support to team as well as management. Conduct research on new communication platforms and technologies. Develop detailed project plans, timeline and milestones for digital transformation projects and initiatives and oversee implementation, ensuring adherence to timelines and budget.

Key Performance Areas :

• Oversee and manage online communication and related research.
• Develop the digital content strategy and direct its creative execution (collation, packaging and / or distribution);
• Provide strategic leadership, direction and oversight on all stakeholder management / relations that impact overall digital reputation;
• Manage the City’s digital platforms;
• Accelerate Innovation in the City through the development and implementation of new ideas, products or methodologies;
• Execute sound financial management and control and contribute information to support the financial planning processes within the department;
• Direct and control outcomes associated with utilisation, productivity and performance of personnel within the sub-unit.