It Helpdesk Technician

Helpdesk Technician (Call Centre)
Location: Sandton, South Africa
Job Type: Full-Time | Rotational Shifts

Join Our Team and Keep Things Running Smoothly
At Quantanite, we're redefining customer experience and technical support.

As a Helpdesk Technician, you'll be the first line of support, solving technical challenges and ensuring seamless customer experiences.

What You'll Be Doing:

1. Technical Support: Assist customers over the phone and via email, troubleshooting software, hardware, and network issues.
2. Problem-Solving: Diagnose and resolve common technical challenges or escalate complex issues to senior support when needed.
3. Clear Communication: Guide users through solutions in a professional, easy-to-understand manner, ensuring customer satisfaction.
4. Ticketing & Documentation: Log all customer interactions, including issues, solutions, and follow-ups, in the helpdesk system.
5. Collaboration: Work with colleagues to share knowledge, improve troubleshooting techniques, and maintain a high standard of service.
6. Continuous Learning: Stay updated on the latest IT trends and internal systems to enhance support efficiency.

What You Bring to the Team:

1. Essential: Education: High school diploma or equivalent (IT-related qualification preferred).
2. Experience: Prior experience in a helpdesk or IT support role is a plus.
3. Technical Skills: Familiarity with Windows, macOS, software applications, and troubleshooting common hardware/software issues.
4. Communication Skills: Ability to explain technical concepts in plain language to non-technical users.
5. Customer Service Mindset: A positive attitude and commitment to exceptional customer support.
6. Problem-Solving Ability: Analytical mindset with a structured approach to troubleshooting.
7. Team Player: Collaborative approach and willingness to share knowledge with colleagues.

Bonus Points For:

1. Experience working in a high-volume call centre environment.
2. Knowledge of helpdesk ticketing systems and IT support best practices.

What's in It for You?

1. Growth & Development: Opportunities for career progression in IT and customer support.
2. Fast-Paced, Dynamic Environment: Work with a high-energy team in a global company.
3. Innovative Culture: Be part of a company that embraces technology and fresh ideas.
4. Competitive Benefits & Perks (including rotational shift allowances).

Ready to Join Us?
Apply now via our careers portal!
Quantanite is an equal opportunity employer. We welcome applications from candidates of all backgrounds.