Commercial Insurance Specialist

Old Mutual; Durban; On-site; ZAR 200 000 - 400 000; Full time

Job summary

Join a forward-thinking company that believes in the African opportunity! This role focuses on providing quality direct sales service to build and manage an insurance portfolio. You'll engage with clients through innovative methods, ensuring their needs are met with tailored solutions. With a strong emphasis on customer focus, you'll contribute to the growth and profitability of the business while fostering rewarding relationships. If you're ready to make a difference and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• FAIS Compliant in Non-life Commercial product category.
• Valid Driver’s License with own reliable transport required.

Responsibilities

• Identify and execute innovative methods to build insurance portfolio.
• Manage and drive portfolio profitability and growth.
• Conduct comprehensive risk evaluations for clients.

Skills

Builds Networks

Business Insight

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Manages Complexity

Plans and Aligns

Education

Matriculation Certificate (Matric)

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company (roles based in Durban).

Key Responsibilities

• Identify and execute on innovative methods to build own insurance portfolio.
• Prospect for new clients through networking, cold-calling, and door-to-door canvassing.
• Manage and drive portfolio profitability and growth by ensuring that ongoing service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten.
• Conduct a comprehensive risk evaluation for the client.
• Provide solutions to clients by selling non-life products aligned to their needs.
• Continuously build client base to secure future portfolio growth.
• Identify and action on cross & up selling opportunities across all products.
• Sell according to agreed targets for the day, week, and month.
• Maintain minimum agreed quote volumes.
• Maintain a minimum agreed quote to sales ratio.
• Maintain an agreed NTU and Cancellation ratio.
• Perform after sales service tasks according to allocated portfolio of customers.
• Monitor and resolve escalated client queries and complaints timeously.
• Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements.
• Retain existing business including renewal discussion in line with business process and FAIS Code of Conduct.
• Create collaborative relationships with other departments (underwriting/pricing and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
• Manage time and workloads to ensure that deadlines and targets are met.

Quality Service Delivery

• Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.
• Proactively suggest improvements in service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations, and allows others to provide exceptional service.

Minimum Requirements

• FAIS Compliant in Non-life Commercial product category.
• A Valid Driver’s License with own reliable transport required for the role.

Skills

• Builds Networks
• Business Insight
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Plans and Aligns

Education

Matriculation Certificate (Matric)

Closing Date

29 April 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!