Operations Manager KZN

Pedros; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Junior Operations Manager to lead and optimize store operations. In this role, you will implement an Operations Management Framework, ensuring compliance with standard operating procedures while driving sales and profitability. Your expertise in people management and operational excellence will be crucial in supporting franchise partners and addressing customer complaints. This is an exciting opportunity to make a significant impact in a growing brand environment, where your leadership will foster team development and enhance the overall customer experience.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Experience in Franchise/Corporate Store management.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Ensure standard operating procedures are maintained and followed.

Skills

People Management

Sales Target Achievement

Quality Control

Operational Issues Management

Customer Complaint Handling

Education

Marketing/Business Development/Business Administration

Tools

GAAP

Micros

MS Office (advanced)

Job description

Duties And Responsibilities

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team
  
  

Requirements

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/ Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)