Field Service Engineer

Philips International; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

Philips International is seeking a Field Service Engineer in Johannesburg, responsible for installing and maintaining hardware and software solutions. The ideal candidate will have a college degree in a relevant field and at least 5 years of experience in a customer-facing role, particularly with CT/MRI or Digital X-ray technologies. Strong problem-solving and communication skills are essential, along with a customer-focused approach. Join us to contribute to accessible, quality healthcare.

Qualifications

• Minimum 5 years' experience with CT/MRI or Image Guided Therapy/Digital X-ray.
• Willing to attend overseas training and travel occasionally.
• Availability for standby schedules.

Responsibilities

• Responsible for installing, configuring, testing, maintaining, and supporting hardware and software solutions.
• Provide remote and on-site technical support to installed customer base.
• Document work with as-built drawings and resolve complex customer issues independently.

Skills

Customer focus

Communication

Problem-solving

Troubleshooting

Team player

Education

College degree in Clinical, Electrical, or Computing Systems Engineering

Biomedical Engineering preferred

Tools

Windows

Office

Basic networking skills

Job description

Philips Johannesburg, Gauteng, South Africa

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Job Description

Job Title

Field Service Engineer

Role Overview

Your role : Responsible for installing, configuring, testing, maintaining, and supporting hardware and software solutions. This includes problem identification, system architecture definition/specification, implementation, basic integration, validation and verification testing, customer education, solution activation, and system restoration.

Key Responsibilities

1. Serve as the technical resource for solution implementation, analyzing situations or data with in-depth product knowledge.
2. Prepare site assessments and review system configurations for performance viability.
3. Document work with as-built drawings and resolve complex customer issues independently.
4. Provide remote and on-site technical support to installed customer base.
5. Instruct customers on operation and maintenance of Philips solutions.
6. Perform routine maintenance, technical modifications, troubleshooting, and repairs.
7. Escalate configurations not aligned with technical standards.
8. Suggest process and product improvements based on site experiences.
9. Deliver customer projects with full understanding of solutions and independent judgment.
10. Work independently with minimal instruction, leading customer engagements when appropriate.
11. Collaborate with project managers, clinical consultants, and other stakeholders.
12. Provide regular status updates to relevant teams and management.
13. Assist in solution selling in collaboration with the Account Manager.
14. Diagnose and resolve hardware/software issues remotely and on-site, escalating when necessary.
15. Communicate repair status effectively to customers and management.

Qualifications and Skills

• College degree or equivalent in Clinical, Electrical, or Computing Systems Engineering; Biomedical Engineering preferred.
• Minimum 5 years' experience with CT/MRI or Image Guided Therapy/Digital X-ray in a customer-facing role.
• Proficient PC skills, including Windows and Office; basic networking skills.
• Willing to attend overseas training and travel occasionally.
• Availability for standby schedules.
• Strong customer focus, communication, problem-solving, and troubleshooting skills.
• Team player with capacity for listening and effective communication.

Employment Equity

The company's Employment Equity Plan and Targets will be considered during recruitment. We encourage applications from people with disabilities. Applicants must be South African citizens by birth or prior naturalization before 27 April.

Work Environment

We believe in working better together. Office-based teams work in-person at least 3 days a week. Onsite roles require full-time presence at facilities. Field roles are primarily outside the main facilities, at customer or supplier locations.

About Philips

We are a health technology company committed to accessible, quality healthcare for all. Join us to make a difference in people's lives.

If interested and you meet many of the qualifications, we encourage you to apply. Even if you don't meet all criteria, you may still be a suitable candidate for this or other roles at Philips.

Learn more about our diversity and inclusion efforts here.

Additional Details

Seniority Level: Not Applicable

Employment Type: Full-time

Job Function: Information Technology

Industries: Hospitals and Healthcare

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Field Service Engineer • Johannesburg, Gauteng