ASSISTANT DIRECTOR: DISTRICT IT SUPPORT

Department of Education; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

The Department of Education is seeking an IT Technical Support professional to oversee ITSM systems and provide technical support to users. The role involves maintaining server infrastructure, managing network security, and ensuring efficient service delivery. Candidates must possess a relevant degree and at least three years of experience in IT support, along with strong problem-solving and interpersonal skills. This position is based at the Head Office in Johannesburg.

Qualifications

• Minimum 3 years’ relevant working experience in IT technical support.
• Knowledge of ITSM/ITIL processes at a supervisory level.
• A valid South African Driver’s License.

Responsibilities

• Maintain and monitor ITSM system and incident management.
• Supervise server room infrastructure and manage network security.
• Provide IT technical support and ensure service delivery targets are met.

Skills

IT technical knowledge

Problem solving

Client orientation

Interpersonal skills

Communication skills

Education

National Diploma/Degree (NQF Level 6/7) in Information Technology/Information Systems/Computer Science

Tools

ITSM service desk tool

Call management tools

Job description

Requirements :

• A recognised three-year National Diploma/Degree (NQF Level 6/7) in Information Technology/Information Systems/ Computer Science plus a minimum of 3 years’ relevant working experience in IT technical support. Knowledge of ITSM service desk tool, ITSM/ ITIL processes at a supervisory level and or at a post equivalent to salary level 8/7. Knowledge of call management and call handling tools. Good IT technical knowledge and IT security, problem solving and call management skills. Excellent Client orientation, interpersonal and customer service skills. Good verbal and written communication skills, ability to work under pressure. Excellent report writing and analysis skills. Ability to manage, motivate and be part of a team. Ability to manage, adapt and balance staffing and duties to meet Service desk demands. Ability to work with cross functional teams and supervisors within technical environment. Knowledge of legislative frameworks within the Public Sector will be an added advantage. A+/ N+/, ITIL or related certificates will be advantageous. A valid South African Driver’s License.

Duties :

• Maintain and monitor ITSM system/Incident management in Districts, logged calls management. Supervise and ensure maintenance of server room infrastructure, manage networks security and computer systems (patch management). Ensure efficient IT technical support and call logging to all GDE userbase. Provide support on network connectivity/WAN and projects. Report and follow up on unresolved and delayed incidents and requests to ensure service delivery target are met. Implement and ensure 3rd party relations and processes are adhered to from the GDE IT service desk, Ensure the adherence and implementation of relevant GDE policies. Minimize service disruptions by operating, supporting, and maintaining day to day operational issues of technical support to ensure a stable and efficient environment. Provide office administration support within the business unit. Write reports on technical support within District office on Weekly, Monthly, quarterly, and ad hoc basis. Build a cohesive technical support team through coaching and development.

Notes :

• It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. Applications must be submitted on form Z83, obtainable from any public service department or on internet at www.dpsa.gov.za /documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled on the first page by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. A fully completed, initialled, and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached). A Z83 form and a detailed CV MUST be attached on hand delivered, posted and online applications. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process). Where applicable, candidate will be subjected to a skills/ knowledge or computer assessment test. Following the interview process, recommended candidate (s) to attend the generic MMS competency assessment. The logistics of which will be communicated by the Department. Short-listed candidates will be subjected to a security clearance. Department reserves the right not to make appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets. Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, emailed and late applications will be considered. Applications must be delivered or posted to: Physical address: Physical Address 26th Loveday Street, Kuyasa House, Johannesburg, Postal address: P.O. Box 7710, Johannesburg 2001, or apply online at https://jobs.gauteng.gov.za/

Employer : Department of Education

Location : Head Office, Johannesburg

Closing Date : 06-06-2025

Criteria Questions

Do you have a recognised three-year National Diploma/Degree (NQF Level 6/7) in Information Technology/Information Systems/ Computer Science?

Do you have a minimum of 3 years’ relevant working experience in IT technical support. Knowledge of ITSM service desk tool, ITSM/ ITIL processes at a supervisory level and or at a post equivalent to salary level 8/7?

Do you have a South African driver’s licence?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.