Patient Administration Manager

Select One; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading private hospital group in Western Cape is seeking an experienced Patient Administration Manager to oversee billing processes and patient administration. This role involves managing staff, ensuring compliance with regulations, and enhancing patient satisfaction. Ideal candidates will have extensive hospital billing experience and strong leadership skills.

Qualifications

• Extensive experience in hospital NHN billing and revenue cycle management.
• Experience in case management within a healthcare setting.
• Supervisory experience with ability to manage teams and projects.

Responsibilities

• Ensure accurate and timely billing processes for healthcare services.
• Oversee patient registration, appointment scheduling, and billing management.
• Develop policies for compliance with regulatory standards.

Skills

Leadership

Billing Management

Patient Satisfaction

Compliance

Job description

Are you a Patient Admin Manager looking to relocate to Malmesbury, Western Cape...then this is a great opportunity for you!

An emerging private hospital group who develop and manage their portfolio hospitals by serving rural and peri-urban clients across three provinces is looking for an experienced Patient Administration Manager.

POSITION INFO :

This role will be responsible to ensure that the Group's Hospitals are implementing accurate and timely billing processes for healthcare services provided to patients. To assist with ensuring the Hospital Billing and Case Management departments are following correct process in reviewing records, verifying billing codes, and managing insurance claims to ensure compliance with regulatory NHN guidelines and maximize revenue for the hospital.

The Patient Administration Manager is responsible for overseeing all aspects of patient administration within a healthcare facility. This role involves managing patient registration, appointment scheduling, billing and insurance processing, staff supervision, compliance with regulatory standards, and ensuring high levels of patient satisfaction.

Duties will include but not be limited to :

• Patient Registration and Admission : Develop and implement standardized procedures for patient registration and admission
• Appointment Scheduling and Resource Allocation : Oversee appointment scheduling processes to optimize clinic workflow and resource utilization
• Billing and Insurance Management : Manage billing processes, including invoicing patients and processing insurance claims
• Staff Supervision and Training : Recruit, train, and supervise administrative staff members, including patient registration clerks and billing specialists
• Quality Assurance and Compliance : Develop and implement policies and procedures to ensure compliance with regulatory standards (e.g., HIPAA, GDPR)
• Patient Satisfaction and Experience Enhancement : Monitor patient satisfaction levels through surveys, feedback mechanisms, and direct communication
• Interdepartmental Collaboration : Collaborate with clinical, financial, and IT departments to streamline processes and resolve interdisciplinary issues

Requirements :

• Hospital Billing Audit Experience : Extensive experience in hospital NHN billing, coding, and revenue cycle management is essential. Candidates should have a thorough understanding of billing processes, reimbursement methodologies, and regulatory requirements
• Case Management Experience : Experience in case management within a healthcare setting is required
• Leadership Experience : Supervisory experience, demonstrating the ability to oversee teams, manage projects, and drive organizational initiatives
• Healthcare Experience : Experience in healthcare finance, including budgeting, financial analysis, and revenue optimization

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