OMF Client Relations Consultant (Omf Boardwalk Mall)

Old Mutual South Africa; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in South Africa seeks a customer-focused individual to enhance customer relationships and manage service operations. The role involves processing orders, resolving issues, and developing customer insights. Join us to contribute to our mission of delivering exceptional service and support to our clients.

Qualifications

• NQF Level 4 - Grade 12 or equivalent required.
• Skills in Customer Service and CRM Software are essential.

Responsibilities

• Provide advanced product/service information and process customer orders.
• Respond to customer issues and develop relationships with potential customers.
• Ensure compliance with organizational policies and maintain CRM data.

Skills

Consultative Selling

Customer Complaint Management

Customer Relationship Management (CRM) Software

Customer Service

Data Management

Digital Consumer Engagement

Identifying Sales Opportunities

Upselling

Education

NQF Level 4 - Grade 12

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

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Responsibilities

1. Product/Service Information
   Provide advanced product/service information.
2. Customer Order Processing
   Record and process customer orders, selecting the most appropriate approach based on predefined options.
3. Resolving Customer Issues
   Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
4. Customer Relationship Development / Prospecting
   Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
5. Customer Relationship Management (CRM) Data
   Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
6. Customer Needs Clarification
   Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
7. Renewals
   Provide exceptional service to customers to encourage continued use of the organization's products/services.
8. Operational Compliance
   Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
9. Personal Capability Building
   Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date

20 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!