Senior Client Manager

Senior Client Manager - Bloemfontein

Are you a commercial insurance specialist based in Bloemfontein? Passionate about clients? Read on!

Aon South Africa is recruiting a Senior Client Manager in our Commercial department based, on a hybrid basis, from our offices in Bloemfontein.

The role of the senior client manager is to ensure that client relationships are optimum, client accounts are managed effectively and to provide expertise to colleagues and clients as required.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for delivering on the agreed plan for the business unit/ area of specialty in line with the Aon SA strategy

Responsible for leading, developing and improving the day to day client relationship for high premium clients and within the scheme

Responsible for a portfolio of client accounts and manages and co-ordinates all related activities including building a “client profile” of risks and needs analysis

Structures an insurance programme to meet these needs including producing client documentation, leading or contributing to renewal meetings and leading or contributing to fee negotiation

Responsible for leading the tender processes (where applicable) within the area of specialty

Responsible for maintaining and improving client satisfaction, retention, revenue and profitability including fee negotiation

Responsible for analysing and interpreting the markets/ relevant industries for competitive advantage and emerging opportunities

Responsible for compliant dealings with clients

Upholds development of new business either with existing or new clients – spots opportunities for increasing revenue and follows up appropriately

Co-Ordinate teams of Client Service Advisors/ Client Managers to ensure client service standards are met

Responsible for managing financials for a portfolio of clients and/ or for area of specialty

Responsible for all technical advice and/ or related training within the area of specialty

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge of policy wordings.
• A comprehensive knowledge of the South African and international short-term insurance markets.
• An in-depth strategic knowledge of industry and business strategies and company goals.
• Computer literacy with advanced know-how in MS Word and Excel.
• A working knowledge of risk management methodologies.
• Good knowledge of the legislative framework governing the industry.
• Have knowledge of underwriting and claims administration / management – including the handling of complex claims

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients.
• Advanced analytical, technical and problem-solving skills and abilities.
• Well- Developed communication skills.
• Fluency in the English language, both written and spoken.
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience.

• Have a minimum of 10 years’ experience in a similar or related role.
• Have experience in budgets, forecasts and financial planning
• Have a proven track record in the provision of risk management and
• insurance solutions across the full spectrum of the business enterprises in South Africa

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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